PedIM Healthcare · 5 hours ago
Contact Center Agent
Crystal River, Florida
Full-time
Onsite
New Grad, Entry LevelPedIM Healthcare is seeking Full Time Call Center Agents to join their Patient Contact Center team in Crystal River. The role involves providing exceptional customer service by assisting callers with inquiries related to services and products, while ensuring accurate patient registration and appointment scheduling.
Health CareMedical
Responsibilities
Provide exceptional customer service to promote patient satisfaction and build strong, trusting relationships
Remain knowledgeable about current company policies, procedures, and applicable healthcare regulations to ensure accurate information is shared
Demonstrate consistent professionalism, empathy, and clear communication in all patient and team interactions
Answer inbound calls promptly with a warm, professional greeting; assist with patient inquiries (excluding medical advice), and route calls appropriately
Accurately register patients over the phone, ensuring complete and correct documentation for electronic medical records
Schedule in-person appointments efficiently based on patient needs and provider availability
Maintain consistent phone availability during scheduled work hours, ensuring all calls are answered and no patient inquiries are left unattended
Support the team by performing additional duties and responsibilities as assigned by leadership
Qualification
Required
High school diploma or equivalent; additional education or healthcare training preferred
Demonstrated excellence in customer service with a patient-focused approach
Knowledge of company policies, procedures, and relevant healthcare regulations (e.g., HIPAA)
Proficiency in basic computer applications, including data entry and scheduling software
Strong verbal and written communication skills with the ability to convey information clearly and professionally
Consistently professional phone demeanor and effective call-handling techniques
Ability to build and maintain positive relationships with patients, providers, and internal staff
Strong organizational skills with the ability to manage time effectively and prioritize multiple tasks
Proven problem-solving abilities and keen attention to detail
Capable of working efficiently in a fast-paced, high-volume call environment while maintaining quality and productivity standards
Preferred
Additional education or healthcare training preferred
Benefits
401(k) with 4% employer match after 1 year of service
Health insurance
Dental insurance
Life insurance
Paid time off
Company
PedIM Healthcare
Pediatric and Internal Medicine Specialists, PA (PedIM Healthcare™) is the first private medical office of its kind in Citrus County.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase