Aircall · 1 week ago
AI Productivity Engineer
United States
Full-time
Remote
Senior Level
5+ years expAircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. They are hiring an AI Productivity Engineer to accelerate AI adoption across the engineering organization by building AI-powered tools and systems that improve productivity and reduce friction in workflows.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
Take clear ownership of rapid AI adoption across the engineering organization
Identify high-friction areas in engineering workflows where AI can meaningfully improve productivity
Design and build practical, production-grade AI-powered developer tooling (coding, testing, PR reviews, debugging)
Build contextual, system-aware AI assistants using internal data, codebases, and tooling
Explore, prototype, and productionize AI-driven solutions with strong autonomy on how problems are solved
Automate and streamline workflows across GitLab, Jira, CI/CD, Slack, and observability tools
Design and operate internal AI services and orchestration layers (e.g. MCP servers)
Own solutions end-to-end: discovery → design → build → measure → iterate
Work hands-on with engineering teams to remove friction, enable usage, and move tools from delivery to daily practice
Measure success through adoption, impact, and tangible time saved for engineers
Qualification
Required
5+ years of experience as a software engineer, with recent focus on GenAI systems
Strong experience building production-grade systems, not just prototypes
Hands-on experience with LLMs (OpenAI, Anthropic, etc.)
Prompting, retrieval, and context injection
AI-powered tooling or internal platforms
Solid backend engineering skills (APIs, services, integrations)
Experience working with developer tools (CI/CD, GitHub/GitLab, Jira, observability)
Strong product mindset and comfort operating in ambiguous problem spaces
Preferred
Particularly interesting profiles are engineers who have built developer tools and are now evolving toward AI-native system design
Prior experience building developer tools, internal platforms, or DevEx tooling
Experience evolving traditional tooling into AI-assisted or AI-driven workflows
Familiarity with MCP, agent-based systems, or model orchestration concepts
Experience integrating AI with large codebases, monorepos, or complex CI/CD environments
Exposure to security, privacy, and trust considerations in internal AI systems
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase