Hewlett Packard Enterprise · 9 hours ago
HPC Hardware Break-fix Technician, Irvine, Ca Onsite
Irvine, CA
Full-time
Onsite
Mid Level
$72K/yr - $145K/yr
3+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. In this role, you will support HPE HPC Systems at a customer site, focusing on logging, addressing, and resolving hardware issues while collaborating with the site team and remote HPE teams.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Report daily to, and physically work at, the Customer’s Site
Creates and owns service tickets, via Salesforce, updates and drives the case through closure
Gather data, perform analysis, and escalate cases to higher-level product support groups, to ensure timely resolution of system or customer issues
Troubleshoots and repairs identified hardware issues with focus on responsiveness and communication
Maintains ongoing log documenting issues and resolutions, for tracking and monthly discussion
Participate as part of a team and maintain a good relationship with team members and customers
Occasional travel for training is required
Qualification
Required
US Citizenship Required
Experience with hardware repairs and part replacements
Must be a self-starter who is able to work independently, without supervision, and within a team environment
Strong problem solving and self-management skills with attention to detail
Ability to work in a multi-technology environment and collaborate across teams
Ability to communicate and collaborate with team members and peers
Ability to prioritize tasks and effectively communicate verbally and in writing
Strong desire to learn and improve
3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total)
Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment
Experience in large-scale data center environments and/or High Performance Computing (HPC) experience is a plus
Preferred
Previous experience in HPC (High Performance Computing) or other large-scale systems/datacenter experience is a plus
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-20
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2026-01-16
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