Pandya Medical Center · 7 hours ago
Patient Collections Specialist
Duluth, GA
Full-time
Onsite
Mid Level
3+ years expPandya Medical Center is a highly reputed medical practice in North Atlanta that is dedicated to making a difference in patient care. They are seeking a detail-oriented Patient Collections Specialist responsible for managing outstanding patient balances and maintaining accurate account records. The ideal candidate will communicate effectively with patients and resolve billing discrepancies in a professional manner.
DiabetesHealth CarePrimary and Urgent CareWomen's
Responsibilities
Collect outstanding patient balances and process payments after confirming patient responsibility
Work daily from the Self-Pay Account Worklist, downloaded from Athena and maintained on the shared drive
Contact patients by phone, email and text to collect outstanding payments in full or negotiate payment arrangements in accordance with company policies
Maintain accurate patient account records, billing adjustments, and documentation in Athena EHR
Respond to patient billing inquiries, providing clear and professional explanations regarding outstanding balances
Confirm and update patient billing and demographic information as needed to ensure accuracy
Resolve billing discrepancies through compassionate communication with patients, collaboration with internal team members and healthcare providers
Collaborate with medical payers only as needed to verify patient responsibility or coordination-of-benefits issues
Handle challenging patient interactions with confidence, patience, and conflict-resolution skills
Ensure all tasks, worklists, and daily assignments are completed timely, organized, and according to department standards
Assist with billing, collections and other revenue cycle projects as assigned
Qualification
Required
3-5 years of experience in patient collections or medical accounts receivable
Strong understanding of patient billing processes, insurance guidelines and payment responsibility rules
Experience with Athena (AthenaNet) or similar EHR/billing platforms
Excellent communication, negotiation, and conflict-resolution skills
Experience in making outbound calls to patients regarding balances & payments
Strong attention to detail and accuracy
Ability to maintain confidentiality and handle sensitive patient information professionally
Proficiency with medical billing systems and Microsoft Office applications
Familiarity with Google Sheets is required; Excel experience is considered comparable
Strong organizational and time-management skills with the ability to meet collection targets
Customer-service oriented, patient-focused approach
Ability to work both independently and collaboratively in a team environment
Benefits
Health insurance
Dental and Vision plans
Supplemental insurance plans
401K match plan with up to 4% by Pandya Medical Center
Paid Time Off
Company
Pandya Medical Center
Pandya Medical Center provides weight loss treatment, hormone replacement, and primary care services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase