Lightedge · 1 day ago
Manager of Storage Services
Dallas, TX, US
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expLightedge is a technology company seeking a Manager of Storage Services to lead their Storage team. This role involves overseeing storage operations, platform strategy, team leadership, and managing customer-facing escalations in a 24x7 managed services environment.
Cloud ManagementInformation TechnologyInternetWireless
Responsibilities
Lead, mentor, and develop a team of Storage Engineers supporting 24x7 operations
Manage staffing, scheduling, and on-call rotations to ensure continuous coverage
Conduct regular 1:1 meetings, team meetings, and operational reviews to drive alignment and performance
Make sure the team is performing at a high level align with Corporate policies, procedures and goals for the organization
Hire, interview, onboard, and train new team members
Foster a culture of accountability, documentation, continuous improvement, and customer focus
Act as the primary escalation point for storage-related incidents and customer-impacting events
Own the strategy, standards, and lifecycle management for Lightedge’s storage platforms
Manage version tracking, patching schedules, vulnerability awareness, and end-of-life planning
Plan and oversee customer storage migrations, upgrades, expansions, and new environment deployments
Evaluate new storage technologies and product offerings to improve performance, reliability, and service delivery
Ensure proactive monitoring of storage performance, capacity, and availability using analytics and monitoring tools (e.g., IBM Storage Insights)
Ensure storage environments meet Lightedge standards for security, performance, and reliability
Conduct regular audits to ensure compliance with company policies, regulatory requirements, and customer commitments
Perform capacity planning and forecasting to ensure adequate storage availability
Maintain appropriate sparing and inventory management for storage hardware
Ensure adherence to data privacy, security, and retention regulations
Create and maintain comprehensive documentation, including configuration items (CIs), standards, policies, procedures, procurements, and renewal evaluations
Collaborate closely with Cloud, Compute, Network, Security, and Operations teams to deliver integrated solutions
Communicate effectively with customers and internal stakeholders, both verbally and in writing
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
10+ years of experience working with enterprise storage platforms, preferably in a Managed Services Provider (MSP), hosting, or cloud environment
5+ years of experience in a technical leadership or management role
Demonstrated experience supporting 24x7 operational environments
Strong troubleshooting skills across complex, multi-platform storage environments
Excellent communication, leadership, and organizational skills
Experience with some or all of the following: IBM, NetApp, PURE, and Dell Data Domain storage platforms
Object storage (Cloudian, Wasabi, S3-compatible storage)
Storage performance and analytics tools (e.g., IBM Storage Insights)
VMware-integrated storage environments
Capacity planning, performance tuning, and lifecycle management
Preferred
Vendor certifications in storage administration or management (IBM, NetApp, PURE, Dell, or similar)
Experience supporting compliance-driven or regulated environments
Prior experience leading storage teams in a multi-tenant or service provider environment
Company
Lightedge
Lightedge delivers technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$5M2021-09-01Acquired
2004-04-23Private Equity· $5M
Leadership Team
Amy Spyksma
Sr. Director of Partner Development
Jeff Lucich
Partner Success Director
Recent News
2024-05-24
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