Thermo Fisher Scientific · 10 hours ago
Customer Operations & Support Specialist I – Order Management
Logan, UT
Full-time
Onsite
Mid Level
4+ years expThermo Fisher Scientific is a company that specializes in scientific services, and they are seeking a Customer Operations & Support Specialist I to manage customer relationships effectively. The role involves handling customer interactions, processing returns, resolving invoice queries, and ensuring timely order management while collaborating closely with commercial partners.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Strong attention to detail and exceptional problem-solving skills combined with exceptional computer skills/literacy including knowledge and experience of Microsoft Office applications
A powerful desire to succeed combined with the ability to execute multiple tasks (working calmly and accurately under pressure) whilst being self-motivated with the ability to work as part of a team, however, with little direct supervision
Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through presentation of excellence in organization and team management skills
Ability to develop and maintain working relationships and assist commercial partners by way of detailed monitoring of open orders and communication over prospective orders, appropriate follow up, offering pre and post customer service for complex custom orders and projects
Navigate and partner to communicate optimally with internal functions, updating regularly to guarantee customer requirements are met
Ability to demonstrate excellent communication skills reflecting a positive, professional, and customer centered organization
Adhere to the Company’s instructions and policies related to order management and customer relations and to meet established goals
To perform any other duties as may be required within the remit of the role
To understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company’s Health & Safety Management
Timely responsiveness - Anticipate problems and forward thinking
Time management
Ability to prioritize – uses metrics to make decisions regarding prioritization of tasks
Adapts and embraces change
Qualification
Required
High School Diploma or equivalent GED (US)
Minimum of 4+ years Customer Service and ERP (ENTERPRISE RESOURCE PLANNING) experience or relevant work experience
Bachelor's degree, preferably in Business Administration or a scientific field strongly encouraged, or the equivalent knowledge and experience. (US)
Strong attention to detail and exceptional problem-solving skills combined with exceptional computer skills/literacy including knowledge and experience of Microsoft Office applications
A powerful desire to succeed combined with the ability to execute multiple tasks (working calmly and accurately under pressure) whilst being self-motivated with the ability to work as part of a team, however, with little direct supervision
Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through presentation of excellence in organization and team management skills
Ability to develop and maintain working relationships and assist commercial partners by way of detailed monitoring of open orders and communication over prospective orders, appropriate follow up, offering pre and post customer service for complex custom orders and projects
Navigate and partner to communicate optimally with internal functions, updating regularly to guarantee customer requirements are met
Ability to demonstrate excellent communication skills reflecting a positive, professional, and customer centered organization
Adhere to the Company's instructions and policies related to order management and customer relations and to meet established goals
To perform any other duties as may be required within the remit of the role
To understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company's Health & Safety Management
Timely responsiveness - Anticipate problems and forward thinking
Time management
Ability to prioritize – uses metrics to make decisions regarding prioritization of tasks
Adapts and embraces change
Preferred
Experience in Order Management, Customer Excellence / Support or equivalent is preferred and ideally within the manufacturing or distribution industries
Previous experience in developing customer relations and demonstrable interpersonal, communication and customer service skills
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Michel Lagarde
Chief Operating Officer
Recent News
CB Insights
2026-01-23
2026-01-22
Company data provided by crunchbase