Dufresne Spencer Group, LLC dba Ashley · 20 hours ago
FURNITURE REPAIR TECHNICIAN (IN HOME)
Romeoville, IL
Full-time
Onsite
Entry Level
$21/hr - $22/hr
1+ years expDufresne Spencer Group, LLC dba Ashley is the #1 Mattress and Furniture retailer in North America, currently seeking a Furniture Repair Technician. The role involves repairing and refinishing furniture both at the distribution center and in customer homes, while ensuring excellent customer service and adherence to company policies.
Consumer ElectronicsConsumer GoodsManufacturingVirtual Reality
Responsibilities
Greet and interact Customers in an empathetic, courteous, and helpful manner; listening and responding promptly to Customer needs
Determine if furniture requires parts replacement and whether it is repairable to good stock
Repair damaged furniture to new condition in a specified timeframe, including but not limited to case goods (wood or manufactured material furniture), fabric and leather upholstery
Clean stained or soiled furniture and mattresses
Safe operation of hand and power hand tools, especially drills, impact drivers, and multi-tools
Complete bench testing evaluations for regular validation of skills
Support development and growth of other technicians
Follow instructions in documentation and reporting, including standard operating procedures and activity recording
Follow the planned route to ensure on-time arrival for Customer repairs
Report any incomplete or problem service calls to the Customer Response Team
Complete weekly vehicle maintenance and log updates as required
Maintain a clean and organized service vehicle, including maintaining required repair materials and supplies
Adhere to driving policy for company vehicles, including meeting annual MVR review requirements
Assists shop technicians with repairs as needed when required and available
Qualification
Required
High School Diploma
1-year practical work experience in furniture repair including upholstery, leather repairs and wood refinishing OR similar experience working with other materials and completing color matching
Read, understand, and write in the English language; additional languages beneficial
Ability to work independently and manage time effectively
Ability to learn in-house computer programs
Valid Driver's License and an acceptable Motor Vehicle Record per company guidelines
Must have close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to read reports, view computer screen, etc
Must be able to hear and understand speech to interact with others
Must be able to speak so that others will be able to understand
Will remain in a seated position for extended periods of time
Must be able to perform repetitive tasks with both hands to include keyboarding, handwriting, office/POS equipment and handheld equipment operation
Will remain on one's feet in an upright position and move about on foot
Will bend, squat, stoop, kneel, crouch and reach at or above shoulder level
Will lift and carry objects up to 50 pounds and more with assistance
Will work predominately in a private home or retail establishment; occasional work at warehouse locations
Potential exposure to oil, latex, and spray paint, household chemicals, biological odors and household dusts; moderate office noise
Benefits
Generous Paid Time Off (PTO)
Opportunity for advancement
Medical, Dental, Vision, & Retirement Benefits
Employee Purchase Discounts of 30% or more
Company
Dufresne Spencer Group, LLC dba Ashley
At DSG, we don’t just sell furniture – we make Life Moment’s Matter.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Spencer
Chief Executive Officer
Brittany Stone
Manager, Strategic Partnerships
Recent News
REBusinessOnline
2023-12-28
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