VisionFirst · 3 hours ago
Scheduling Coordinator (Hybrid)
Shelbyville, KY
Full-time
Hybrid
New Grad, Entry LevelVisionFirst is a growing company seeking a Scheduling Coordinator to enhance their customer service efforts by supporting patient scheduling needs. The role involves scheduling appointments, reviewing provider schedules, and ensuring excellent service while meeting productivity goals.
EyewearHealth CareMedical
Responsibilities
Scheduling appointments for multiple locations as well as online appointment requests
Review provider schedules to ensure accurate and efficient scheduling practices
Strive to provide one-call resolution whenever possible; escalate issues or questions to a supervisor as appropriate
Follow established department best practice standards to ensure excellent service and timely, accurate appointment scheduling
Electronically sending new patient paperwork
Stay current on updates related to clinic locations, providers, and physician scheduling preferences
Obtain insurance eligibility or authorizations
Meet established team KIPs, productivity goals, and call audit quality standards
Perform various administrative tasks and projects as assigned
Qualification
Required
Excellent customer service skills
Advanced computer skills, experience with an EHR system is helpful
Highly organized and detail-oriented
Strong communication skills
Ability to multi-task in a fast-paced work environment
Must be able to manage your time while meeting goals and assigned metrics
Preferred
Previous call center/contact center experience or experience in a prior healthcare role focused on medical appointment scheduling
Prior experience in a scheduling or a call center environment preferred but not required
Benefits
Generous paid time off including up to 3 weeks of PTO in the first year, 6 paid holidays, and 1 floating holiday per year
Employee Stock Ownership Program (ESOP) and 401k
Medical Insurance, including up to a $500 employer contribution to your HSA
Dental Insurance
Company-paid life insurance, with supplemental insurance available
Long-term and short-term disability insurance
Free eye exam and glasses
Company
VisionFirst
VisionFirst is committed to offering the latest in fashion eyewear for the entire family at affordable prices.
Founded in 1973
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shannon Blair
Chief Executive Officer
Company data provided by crunchbase