CVS Health · 4 days ago
Health Advocate - Inbound/Outbound Calls, Healthy Outcomes Team
United States
Full-time
Remote
Entry Level
$17/hr - $34.15/hr
2+ years expCVS Health is dedicated to building a world of health around every individual, and they are seeking a Health Advocate for their Healthy Outcomes Team. The role involves interacting with Medicare members to inspire healthy behaviors through inbound and outbound calls, assisting with health services, and providing education to improve health outcomes.
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Responsibilities
Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills
Working through barriers that stand in the way of our members’ good health
Delivering the best member experience through professional empathetic conversations
Provide important education to members to help them make good health decisions that improve their health
Accurately document conversations in the member’s health record
Qualification
Required
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows and web-based applications and digital communication tools
Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)
High School Diploma or G.E.D
Preferred
Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures
Experience with behavior change
2+ years' experience with call center or outreach involving members/consumers
3+ years' experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase