Combilift · 8 hours ago
Combilift Service Manager
Florida, United States
Full-time
Onsite
Mid, Senior Level
3+ years expCombilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions. The Combilift Service Manager will manage field service personnel and ensure the servicing team provides prompt and professional services to clients across North America.
Industrial AutomationMachinery ManufacturingManufacturingWarehousing
Hiring Manager
Nicola S.
Responsibilities
Manage the field service personnel who perform Aftersales support including on-site installation, and technical support
Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support
Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning
Address customer enquiries, resolve issues and obtain customer feedback proactively
Demonstrate outstanding customer service through high quality support and integrity at the work environment
Maintain positive and healthy relationship with various teams to ensure customer service effectiveness, and travel as necessary to resolve escalations
Oversee the scheduling and training of field service representatives to meet objectives
Assist in interviewing and hiring new professionals
Proven track record in the material handling Industry
Qualification
Required
3+ years of managerial experience
Proven track record in the material handling Industry
Company
Combilift
Combilift manufactures forklifts, combi ventilates, straddle carriers, container loaders and pedestrian stackers for various industries.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase