Hard Rock Digital · 6 hours ago
Specialist - Customer Service
Las Vegas, NV
Full-time
Hybrid
Entry, Mid Level
2+ years expHard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. The Customer Service Specialist will handle a wide range of customer queries and ensure exceptional service through various contact channels. The role emphasizes building relationships with players, meeting quality goals, and adapting to a fast-paced environment.
Computer Software
Responsibilities
Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice)
Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital)
Meet and exceed quality goals, productivity targets, and regulatory requirements
Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms
Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible
Re-prioritize and adapt to an ever-changing environment
Operates in a team environment providing support in all areas and being agile in your day-to-day workflow
Qualification
Required
2+ years of experience in a customer-facing role multi-channel role
Availability to work flexible hours
Confidence to work in a hybrid environment
Must have at least 25MBPS internet connection plan / speed
Must have a private & quiet area to work at home
Demonstrate personal excellence by remaining positive in difficult situations
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation
Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail
Ability to learn and adapt to changing software and processes
Excellent interpersonal, communication, verbal, and written skills
Empathy, curiosity, humility, and flexibility
Preferred
Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required
Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred
Benefits
Competitive pay
Medical, Dental, and Vision Coverage Options
Employee Discounts
Advancement opportunities
Start-up culture backed by a secure, globally recognized brand.
Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community
Company
Hard Rock Digital
Hard Rock Digital is building the future of online sports betting and interactive gaming.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Marlon Goldstein
Executive Managing Director & CEO
Earl Mitchell
SVP Predictive Analytics
Recent News
2025-06-21
2025-05-09
Company data provided by crunchbase