Mercedes-Benz of El Cajon · 11 hours ago
Receptionist
El Cajon, CA
Full-time
Onsite
New Grad, Entry LevelMercedes-Benz of El Cajon is seeking a Receptionist to greet customers and manage incoming calls at the dealership. The role involves providing exceptional customer service and ensuring a pleasant first response for all customers.
Automotive
Responsibilities
Answer all incoming calls according to all company policies with exceptional telephone skills
Greet Customers as per the GREETING PROCEDURE when they arrive at the dealership in a professional manner with enthusiasm to assist every guest
Direct phone calls to the appropriate parties as necessary
Take written messages from occupied personnel and notify them as soon as possible regarding pending messages
Coordinates questions and issues with the appropriate department personnel
Maintain confidentiality of company and customer information at all times
Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available
Assist the service staff in contacting customers to inform them that their vehicles have been completed
Performs other duties as assigned
Qualification
Required
High school diploma or GED
Previous retail and/or customer service experience
Pleasant and courteous personality
Strong administrative and organizational skills
Good computer and internet skills
Excellent customer service focus
Exceptional telephone skills
Ability to greet customers professionally and enthusiastically
Ability to direct phone calls to appropriate parties
Ability to take written messages and notify personnel
Ability to maintain confidentiality of company and customer information
Ability to assist service staff in contacting customers
Ability to perform other duties as assigned
Must be customer service oriented
Friendly with high energy and willingness to go above and beyond
Excellent communication, customer service, and problem solving skills
Ability to maintain composure under stress
Strong organization skills
Ability to multi-task and manage time
Must conduct oneself in a professional manner
Basic computer and Microsoft Office skills
Strive to respect and facilitate teamwork within all departments
Professional appearance and work ethic
Must be a team player with a strong sense of commitment to the customer and team members
Preferred
Automotive dealership experience
Bilingual
Benefits
Health
Dental
Vision
Life
401K
Health & Wellness Program
Company paid vacation
Holidays
Company
Mercedes-Benz of El Cajon
Mercedes-Benz of El Cajon is an OREMOR Automotive Group dealership.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase