TMEIC · 8 hours ago
Customer Support Engineer (EEP25412)
Brookshire, TX
Full-time
Onsite
Mid Level
3+ years expTMEIC is a company specializing in power electronic systems, and they are seeking a Customer Support Engineer to provide warranty engineering and technical support for their Technical Services team. The role involves evaluating warranty requests, providing technical support to resolve client issues, and maintaining safety qualifications.
Industrial Automation
Responsibilities
Evaluate and process warranty requests, replacements, and claims, expediting as necessary
Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
Track monthly warranty costs for assigned business unit and report to manager
Prepare and issue Service Advices for trouble shooting to clients and field engineers
Maintain current safety qualifications and comply with company and client safety requirements
Resolve supplier product failures in a timely and cost- effective manner
Respond to client issues outside of standard business hours when necessary
Investigate suggested field changes, report problems, and recommend solutions to the parent company
Bring full effort to bear on tasks assigned by manager
Give manager best advice
Give earliest notice when work cannot be delivered as specified
Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
Comply with all Company policies, practices, and procedures and all regulations and laws
Recommend viable improvements proactively
Ensure effective utilization of business tools and processes
Qualification
Required
Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
3 years' experience in field engineering, customer support, development, or testing of photovoltaic inverters in field or laboratory environments
Demonstrated knowledge of power conversion and distribution transformers
Demonstrated presentation skills
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated continuous improvement in areas of responsibility
Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice
Preferred
Master of science in electrical, mechanical, or related engineering field
Proficiency in Japanese and English languages, both oral and written
Working knowledge of ISO 9001:2015 quality management standards
Demonstrated experience in photovoltaic inverter power generation
Company
TMEIC
TMEIC designs, develops and engineers advanced automation systems, large AC and DC motors and variable frequency drives.
1001-5000 employees
H1B Sponsorship
TMEIC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (4)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Manmeet Bhatia
President & CEO
Marty McDonough
Channel Partner Program Manager- Energy & Infrasturcture Solutions
Recent News
2026-01-06
2025-07-24
2025-07-22
Company data provided by crunchbase