GE Vernova · 4 hours ago
Utilities Customer Success Manager
United States
Full-time
Remote
Senior Level
$141K/yr - $211K/yr
7+ years expGE Vernova is focused on accelerating the path to reliable, affordable, and sustainable energy. As a Customer Success Manager, you will serve as the primary advocate for utility and energy clients, ensuring they achieve maximum value from GE Vernova’s Grid Software solutions by managing relationships and guiding them through the customer lifecycle.
EnergyEnergy EfficiencySustainability
Responsibilities
Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives
Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution
Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner
Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio
Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization
Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes
Monitor customer health, proactively identifying risks to retention and opportunities for expansion
Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle
Lead regular check-ins, business reviews, and success planning sessions with customers
Support renewals by demonstrating value delivered and ensuring customer satisfaction
Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement
Partner with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience
Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders
Coordinate cross-functional efforts to address customer challenges and enhance the overall experience
Contribute to the development of best practices and scalable customer success strategies
Qualification
Required
Bachelor's degree in Engineering, Computer Science, Business, or a related field
7+ years of experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors
Strong technical acumen with the ability to quickly learn and articulate complex software solutions
Preferred
Work From Home within a major market in the Western Region of the United States of America
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Ability to document, plan, market, and execute programs
Established project management skills
Benefits
Medical
Dental
Vision
Prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
The GE Vernova Retirement Savings Plan
A tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Company
GE Vernova
GE Vernova provides energy consulting, gas power, and grid solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.68MKey Investors
U.S. Department of Energy Office of ElectricityARPA-E
2024-12-03Grant· $2.99M
2024-12-03Grant· $1.99M
2024-11-18Grant· $2.7M
Leadership Team
Scott Reese
President and CEO, GE Digital
Scott Strazik
Chief Executive Officer
Recent News
2026-01-23
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2026-01-22
Investor's Business Daily
2026-01-21
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