Tlingit Haida Tribal Business Corporation · 4 days ago
Administrative Assistant (Mechanical co exp preferred)
Tucson, AZ
Full-time
Onsite
Entry Level
$20/hr - $22/hr
1+ years expTlingit Haida Tribal Business Corporation (THTBC) is dedicated to creating economic opportunities and growth for the Tlingit & Haida Tribes of Alaska. The Service Call Dispatcher is responsible for managing incoming customer service requests, documenting details, and assigning work orders to service crews, ensuring efficient service delivery.
ConstructionContact ManagementInnovation Management
Responsibilities
Receives, records, and distributes work orders to service crews based on customer requests
Records customer information, including name, address, items requiring repair, and services requested
Prepares work orders and assigns them to the appropriate service crew
Schedules service calls and dispatches service crews accordingly
Contacts customers by phone or in writing to ensure satisfactory service performance
Maintains accurate records of service calls and work orders
Dispatches orders and relays messages or special instructions to mobile crews and other departments using radio or cellular communication equipment
Assists the Project Manager with calls or writing to the customer to ensure satisfactory performance of service
Keeps record of service calls and closes out work orders in the government database
Oversee the project’s security program by coordinating CBP background investigations (BIs) with the government security office
Adhere to company policies, procedures, and safety regulations
Perform other duties as assigned
Qualification
Required
One (1) year of relevant experience in a dispatch or similar customer service center position
Must be able to travel to different site locations (Tucson/Yuma) to provide in-person support
Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with work order systems such as Maximo preferred
Effective written and verbal communication skills
Must be able to satisfactorily complete a Tier 1 Public Trust background check, if required for the position
Must be able to maintain the ability to access the government worksite
Must possess and maintain a valid state driver's license and a safe driving record, in accordance with company policy, to operate vehicles or equipment as required for the position
Ability to sit or stand for extended periods while working at a computer or desk
Frequent use of hands for typing, data entry, and handling paperwork
Must be able to work on-call, alternate, and extended shift schedules when necessary to meet the mission requirements, including weekends and holidays
Preferred
Prior experience administering personnel security requirements in a government setting preferred
Experience with work order systems such as Maximo preferred
Benefits
Medical, dental, and vision plans
TRICARE Supplemental
Critical illness coverage
Employee discounts
Wellness seminars
Company-paid life and short-term disability insurance
Optional long-term disability
Paid leave
A 401(k) plan
Identity theft protection
Company
Tlingit Haida Tribal Business Corporation
THTBC delivers outstanding service with innovative, low-cost contract solutions to all its public and private sector customers worldwide.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase