Rippling · 10 hours ago
Technical Writer (Finance)
San Francisco, CA
Full-time
Hybrid
Mid Level
$80K/yr - $130K/yr
3+ years expRippling is a company that provides a unified platform for HR, IT, and Finance. The Technical Writer will create, maintain, and enhance help documentation and eLearning material for Rippling's Finance offerings, ensuring clear communication of complex concepts and collaboration with internal stakeholders.
EmploymentHuman Resources
Responsibilities
Create end-user documentation for new product launches and features
Identify and close knowledge gaps alongside CX & Product
Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards
Incorporate structured content principles for single-sourcing information to both customer Help Center and AI-powered support agents
Contribute your product and content expertise to the development of eLearning materials including training videos, infographics, and hands-on exercises
Effectively communicate and collaborate with internal stakeholders and subject matter experts to deliver engaging customer-facing content
Review success metrics across content delivery methods
Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts
Qualification
Required
Minimum 3 years of experience in a technical writing role focused on end-user documentation for a finance-related B2B SaaS platform or product suite
Experience developing written and visual materials for a professional customer audience
Demonstrated experience managing complex projects with various stakeholders
Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences
Experience supporting product release cycles in a fast-paced, ambiguous environment
Excellent writing and grammatical skills; content is clear, succinct, and logical
Strong organizational skills; ability to manage expectations and maintain focus
Grit; a sustained history of hard work and perseverance
Curiosity; a bias to constantly question, dig deeper, and learn
Preferred
Experience with eLearning tools (e.g., Articulate 360 and Adobe Creative Cloud) and standards
Experience authoring localization-friendly content
Experience with writing business content for ingestion by generative AI
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
initialized.com
2026-01-21
2026-01-16
2026-01-15
Company data provided by crunchbase