City of Nampa Human Resources · 11 hours ago
BUSINESS SYSTEMS ANALYST I
Nampa, ID
Full-time
Onsite
Entry Level
$53K/yr - $62K/yr
1+ years expThe City of Nampa is seeking an IT Business Systems Analyst I to support enterprise systems and assist with business process optimization. This role involves foundational support for system functionality, end-user needs, and project-related tasks while developing technical, analytical, and communication skills.
Government Relations
Responsibilities
Assist in the day-to-day support of ERP systems by helping users troubleshoot issues and escalating complex problems as needed
Utilize helpdesk software to track issues, manage resolution timelines, document troubleshooting steps, and maintain a robust knowledge base
Support system testing, configuration, and minor changes under the direction of senior analysts or project leads
Participate in project teams for ERP implementations, upgrades, or integrations by contributing to documentation, testing, and coordination activities
Work closely with senior analysts to help document system specifications, workflows, and procedures
Provide end-user support through training, documentation, and the maintenance of user manuals and knowledge articles
Assist in the development of basic reports or dashboards to meet business needs using existing templates or tools
Learn and apply business analysis best practices by supporting business process reviews and assisting in identifying process efficiency improvements
Gain exposure to vendor coordination by supporting tasks related to software updates or issue resolution
Learn and apply project management best practices by supporting project planning, scheduling, and communication under supervision
Assist in tracking project milestones and updating team members on progress as assigned
Participate in team meetings, take notes, and follow up on action items
Assist with the support of other IT systems and software to help ensure smooth business operations
Support monitoring of system performance, security, and data integrity; escalate concerns or suggest improvements to senior team members
Work collaboratively with ERP team members and learn from experienced analysts through shadowing and participation in team projects
Provide support for system integrations by helping document current workflows and assisting with testing and implementation activities
Attend cross-departmental meetings as needed to learn about IT initiatives and provide input under the guidance of senior analysts
Stay informed about ERP and business technology trends by participating in training or team knowledge-sharing sessions
Show initiative in solving problems by analyzing available data and collaborating with others
Adapt to changing priorities and learn to respond effectively to new challenges or directions
Take ownership of assigned tasks and follow through on commitments with attention to detail
Show enthusiasm for learning new skills and taking on new challenges
Assist in organizing and prioritizing work to meet team or department objectives
Build positive working relationships and collaborate with teammates to achieve shared goals
Participate in open communication and contribute constructively to discussions
Communicate effectively and respectfully with a wide range of individuals
Help gather and present data to support business cases or project proposals
Qualification
Required
High School Graduate or General Education Degree (GED) required
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field; or equivalent combination of education and some related experience preferred
1–2 years of experience with ERP systems, business applications, or in IT support/project coordination is preferred but not required
Exposure to ERP systems in a user support or administrative role is a plus
Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, TeamDynamix) for issue tracking or project support is beneficial
Basic understanding of calculated fields or report-building tools is preferred but not required
Interest in pursuing project management or business analysis certifications (such as PMP, CBAP, or related) is a plus
Fluent in English with exceptional technical writing skills
Knowledge of Information System security roles and architecture
Foundational knowledge of ERP systems and how they support business processes
Exposure to or interest in system integration, change management, business process optimization, or project coordination
Familiarity with or ability to learn helpdesk/ticketing systems for tracking issues and supporting projects
Good organizational skills and the ability to manage time and priorities with guidance
Willingness to learn how to align IT solutions with business goals and objectives
Strong analytical thinking with a growing ability to solve problems and triage user needs
Effective verbal and written communication skills, including the ability to explain technical concepts in clear, simple terms
Ability to support users by helping them understand ERP features and reporting tools with guidance
Able to work both independently and collaboratively as part of a team in a support role
Demonstrates openness to feedback and a desire to grow in collaboration and teamwork
Interest in developing problem-solving and critical thinking skills through hands-on experience
Developing skills in reporting and data analysis, with interest in building presentation abilities
Demonstrate integrity, honesty, and a willingness to learn and grow
Demonstrate respect for diverse perspectives and contribute to an inclusive work environment
Strong proficiency in Microsoft Office, with an emphasis on learning more advanced Excel functionality
All applicants must be able to successfully pass the City of Nampa background check processes and drug testing, which may include reference checks, criminal history checks, driving record checks, and pre-employment, random, and post-accident drug tests
Preferred
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field; or equivalent combination of education and some related experience preferred
1–2 years of experience with ERP systems, business applications, or in IT support/project coordination is preferred but not required
Exposure to ERP systems in a user support or administrative role is a plus
Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, TeamDynamix) for issue tracking or project support is beneficial
Basic understanding of calculated fields or report-building tools is preferred but not required
Interest in pursuing project management or business analysis certifications (such as PMP, CBAP, or related) is a plus
Benefits
Medical
Dental
Vision
PERSI Retirement Plan, with 11.96% employer contribution
401k & 457 Retirement Plans
11 Paid Holidays
Paid Time Off (at least 4 weeks per year)
Life Insurance with AD&D
Short-Term Disability
Long-Term Disability
Flexible Spending Account
Employer-Funded HRA VEBA Health Savings
Wellness Program & Rewards
Opportunity for student Public Service Loan Forgiveness
Harward Recreation Center Discounts
Other Great Benefits!
Company
City of Nampa Human Resources
Local City Government
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase