American Express · 6 hours ago
Analyst-Compliance; Investigations Training & Procedures
Phoenix, AZ
Full-time
Hybrid
Entry, Mid Level
$66K/yr - $102K/yr
2+ years expAmerican Express is a leading financial services company with a long history of innovation and commitment to its customers. They are seeking a Training & Procedures Analyst to support global anti-financial crime initiatives by enhancing investigative procedures and delivering training aligned with AML and regulatory standards.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Develop and maintain investigations-related procedures and training materials in alignment with internal and regulatory standards
Support and deliver training initiatives across virtual and in-person formats for colleagues across all global markets
Collaborate with key stakeholders to identify and implement efficiencies in investigative workflows
Serve as a liaison for the Procedures and Training team to maintain awareness of operational training and procedural needs
Partner with global and cross-functional teams to ensure consistent application of trained process and procedure
Contribute to ongoing process improvement efforts and support the design of new or updated procedural and training frameworks
Maintain subject matter expertise of GFCSU/USIU Investigative process by periodically conducting end-to-end suspicious activity investigations and possible SAR filing
Demonstrate flexibility in work schedule to accommodate global training needs across multiple time zones, including early morning, evening, or occasional weekend sessions as required
Qualification
Required
2+ years of work experience in a financial services institution or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement
Experience with collaborating, creating and/or delivering effective trainings with demonstrable results
Willingness and ability to work a varying schedule to support training delivery in international markets
Knowledge of criminal typologies associated with financial products and services
Ability to demonstrate strategic thinking, support innovation and change, introduce and champion new processes
Ability to handle sensitive information in a confidential and professional manner
Keen attention to detail, analytical and problem-solving skills, and effective communication skills
Proficient with all Microsoft Office suite, including Word, Excel, and PowerPoint
Preferred
Understanding of current GFCSU/USIU Polices, Processes, and Procedures, as well as a fundamental understanding of AML-related laws and regulations
Demonstrated ability to influence, gain support, and reconcile differences amongst GFCSU/USIU colleagues
Keen attention to detail, analytical and problem-solving skills, and effective communication skills
A strong candidate will also be able to manage multiple tasks simultaneously; support a risk-based culture; effectively manage change and be proactive; and be a deadline-driven team player
CAMS certified or equivalent preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
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2026-01-21
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