Connect Tech+Talent · 4 hours ago
IT Technical Support Specialist, Tier III
Houston, TX
Contract
Onsite
Senior Level
5+ years expConnect Tech+Talent is seeking an IT Technical Support Specialist, Tier III to serve as the top-tier escalation point for advanced incidents and problems impacting client environments. The role involves leading technical analysis and resolution for complex issues, mentoring junior technicians, and coordinating infrastructure projects.
Information TechnologySoftware
Hiring Manager
Vignesh Ayyasamy
Responsibilities
Serve as the top-tier escalation point for advanced incidents and problems impacting client environments
Lead technical analysis, diagnosis, and resolution for complex infrastructure, network, and cloud issues
Act as liaison between Service Desk and Engineering teams to ensure smooth knowledge transfer, process consistency, and communication alignment
Analyze client IT systems, identify inefficiencies, and recommend optimized solutions and improvements
Plan, coordinate, and execute infrastructure projects, rollouts, and upgrades with precision and accountability
Implement and manage automation using PowerShell, Azure CLI, or similar tools to streamline deployment and monitoring
Oversee daily monitoring of NOC alerts and ensure timely remediation of critical events
Submit and manage change requests; adhere to ITIL best practices for change and incident management
Develop, document, and maintain Standard Operating Procedures (SOPs), architecture designs, and technical knowledge base articles
Mentor Tier 1 and Tier 2 technicians — providing training, guidance, and technical oversight to strengthen service delivery
Coordinate allocation of team resources to meet project, deployment, and support objectives
Participate in strategic reviews of client environments to enhance performance, scalability, and reliability
Stay current on emerging technologies, industry trends, and MRE’s evolving service standards
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related discipline (or equivalent experience)
5–7 years of experience managing technology infrastructure and IT operations within an MSP or enterprise environment
Expertise in Windows Server, Azure architecture, networking, virtualization, and Active Directory
Strong experience with Azure Resource Manager (ARM), Azure Virtual Network, and Azure Active Directory
Proven experience with scripting and automation tools (PowerShell, Azure CLI, or equivalent)
In-depth knowledge of ITSM platforms (ConnectWise, HaloPSA, ManageEngine, etc.)
Strong project management, documentation, and communication skills
Ability to lead cross-functional efforts, manage escalations, and meet tight deadlines with urgency and precision
Willingness to participate in after-hours, weekend, or on-call rotations as needed
Ability to travel to client sites
Preferred
Microsoft Azure Administrator or Solutions Architect certification
Experience with other cloud platforms (AWS, Google Cloud)
Working knowledge of enterprise architecture frameworks (TOGAF, Zachman)
ITIL certification or equivalent process knowledge
Prior consulting or client-facing experience in a managed service environment
Company
Connect Tech+Talent
Connect Tech+Talent brings together highly qualified technology professionals with great companies.
11-50 employees
H1B Sponsorship
Connect Tech+Talent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase