INSPYR Solutions · 21 hours ago
ServiceNow Engagement Director
Charlotte, NC
Full-time
Hybrid
Director/ExecutiveINSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a ServiceNow Engagement Director who will be responsible for leading a complex ServiceNow transformation program, ensuring accountability for execution, financial performance, and stakeholder alignment.
Information TechnologyProfessional ServicesStaffing Agency
No H1B
Responsibilities
Own the end-to-end delivery of the ServiceNow Platform Services Alignment roadmap, including execution of the Q1 2026 milestones, the 120-day critical path, and subsequent program phases
Orchestrate and integrate multiple concurrent workstreams, including platform modernization, application modernization, data fabric enablement, automation, and organizational change management
Ensure delivery excellence, velocity, and quality across all teams while managing interdependencies and constraints
Serve as the primary executive point of contact and escalation for client leadership and executive sponsors
Maintain continuous, active engagement with senior stakeholders, ensuring alignment on vision, priorities, risks, and outcomes
Lead executive communications, steering committee forums, and decision-making processes
Navigate procurement, contractual, and commercial processes in collaboration with client and internal leadership
Lead the transition from a staff augmentation model to a fully operational Managed Services engagement
Define, govern, and report on outcome-based KPIs, including:
ServiceNow Service Mapping coverage and service visibility
Common Service Data Model (CSDM) maturity and adoption
Process Mining insights and measurable value realization
Ensure outcomes are contractually aligned, measurable, and tied to business value
Establish and enforce program governance frameworks, including architectural review boards, decision logs, and escalation paths
Own risk management across delivery, architecture, operations, and commercial dimensions
Manage and govern "greenfield versus fixed” architectural decisions, ensuring all decisions are documented, approved, and aligned with the Service-Aware platform strategy
Ensure compliance with enterprise, regulatory, and security standards
Maintain full financial accountability for the engagement, including budget ownership, forecasting, margin protection, and change management
Ensure delivery performance aligns with contractual commitments and outcome-based financial models
Provide directive leadership to cross-functional delivery teams and partner organizations
Drive a culture of accountability, collaboration, and high-performance execution
Ensure staffing models, capacity planning, and skill alignment support aggressive delivery timelines and quality standards
Coach and mentor senior delivery leaders to sustain long-term program success
Qualification
Required
Extensive experience leading enterprise-scale ServiceNow programs or comparable platform transformations
Proven success managing complex, outcome-based and Managed Services engagements
Strong executive presence with the ability to influence, challenge, and align C-level and senior executive stakeholders
Demonstrated expertise in program governance, risk management, and financial oversight
Experience integrating multi-disciplinary delivery teams across technology, data, automation, and change management
Preferred
Deep ServiceNow expertise, including ITSM, ITOM, Service Mapping, CSDM, and Process Mining
Experience in financial services or other highly regulated enterprise environments
Background in transitioning organizations from project-based delivery to managed services operating models
Benefits
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more!
Company
INSPYR Solutions
INSPYR Solutions is a information technology staffing service providers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Straus
Executive Vice President & Chief Financial Officer
Michelle Wren
Chief Operating Officer
Recent News
2025-09-12
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