Senior Helpers · 5 hours ago
Client Service Manager (Developmental Role)
Bethel Park, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expSenior Helpers is a company focused on providing quality care to clients, and they are seeking a Client Service Manager to manage and develop client services within the franchise territory. This role involves overseeing caregiver management, ensuring client satisfaction, and supporting internal growth initiatives.
Health Care
Responsibilities
Confirms that clients and their families are satisfied with the Senior Helpers services, and communicates findings to the Owner
Coordinates client activities such as field trips and in-home activities, and oversees the lending library
Takes service inquiry calls and follows up with leads to meet revenue goals
Seeks opportunities to up-sell and promote added hours through various means
Supports the Owner in generating up to 20% internal growth each month
Has a regular communication process for new clients
Introduces caregivers to clients
Visits clients as directed by the Owner
Responsible for sending out client birthday cards
Must be willing to accept an occasional care shift as demand requires
Some week end duties will be required
Other duties as assigned
Qualification
Required
Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
Must have excellent phone skills and follow-up skills with prospects, clients and client families
Proactive problem prevention and issue resolution leadership ability
Minimum of six months experience in a customer service role
Proficiency in Microsoft Word, Excel, Internet, and Outlook required
Ability to learn other software programs quickly
Strong verbal communication skills, especially using the telephone
Ability to work independently and as part of a team
Preferred
Industry experience preferred
Bachelor's degree and one year of related work experience strongly preferred
Benefits
401k
Health Insurance including Major Medical
Dental Insurance
Vision Insurance
Short team & Long-term Disability
Life Insurance
Weekly Bonus structure as well as revenue growth milestone bonus
Company
Senior Helpers
Senior Helpers is a franchisor and provider of in-home senior care services for elderly individuals.
Founded in 2001Lutherville Timonium, Maryland, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Comvest Credit Partners
2024-04-23Debt Financing
2024-03-21Acquired
Leadership Team
Glen J. Scharfeld, M.S.
Owner/ CEO
Julio Vazquez
Owner/ CEO
Recent News
Maryland Daily Record
2025-12-29
EIN Presswire
2025-12-19
Company data provided by crunchbase