NAPA Auto Parts · 7 hours ago
207 - Customer Service Representative (CSR)
Hobbs, NM
Full-time
Onsite
Entry Level
2+ years expNAPA Auto Parts is an industry leader in the automotive aftermarket, seeking an enthusiastic and professional Customer Service Representative (CSR) to join their Auto Parts Team. The CSR will be responsible for promoting NAPA products and services, managing customer relationships, and achieving sales quotas in a Business to Business outside sales position.
AutomotiveIndustrialMachinery Manufacturing
Responsibilities
Find and win new customers and promote the entire NAPA line of products and services to existing wholesale customers
Manage NAPA's relationship with customers to enable them to increase market share, profitability, and return on investment
Partner with the Store Manager to enable NAPA to be the dominant supplier in the market
Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer/sales meeting, handling customer resistance, closing the sales and account maintenance
Build account base to achieve assigned sales quota as well as the store sales quota
Present, communicate and sell the NAPA products and value-added programs to both Automotive and Fleet businesses
Demonstrate professionalism, good judgement, and a strong work ethic
Qualification
Required
Must be 18 years of age
Must have a valid driver's license
Must have a clean driving record
Pre-employment drug screen and background check
Prior experience in a NAPA store or other retail experience in the automotive industry
2+ years experience in a customer focused role
Clear speaking and attentive listening skills
Effectively communicate, present and persuade
Strong customer service with a positive and professional attitude
Builds teamwork and collaborative relationships, execution and results
Possesses problem solving and decision-making skills
Attention to detail
Motivated to train and learn
Ability to lift up to 60 lbs of merchandise
Demonstrates organizational and planning skills, practice time management, meet deadlines and display a sense of urgency
Received feedback and monitor the quality of service provided
Earns trust, respect and fellowship
Fuels customer focus
Demonstrate initiative and take action when appropriate and continuously strive for self-improvement
Integrity, Honesty and Pride
Team player and must work well with others
Perform any other duties deemed necessary by Store Manager and or other members of Management
Company
NAPA Auto Parts
Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dean Moore
Director, CEO Dean's Auto Parts
Jamie Walton
Executive Vice President, Chief Merchandising Officer
Recent News
2025-10-29
2025-10-10
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