FreshDirect · 2 hours ago
Sr. Industrial Engineer I – Continuous Improvement & Control Tower
Bronx, NY
Full-time
Onsite
Mid, Senior Level
$73K/yr - $85K/yr
2+ years expFreshDirect is reinventing the grocery experience by leveraging technology to optimize food supply chains. The Sr. Industrial Engineer I will focus on enhancing plant operations through data-driven improvements, ensuring timely customer order fulfillment, and managing Control Tower processes.
BakeryCateringCoffeeCraft BeerDelivery ServiceFood DeliveryFood ProcessingFruitGroceryTea
Responsibilities
Subject Matter Expert on the Control Tower
Plant outbound operations are tactically run from the Control Tower. It is the responsibility of the Control Tower to ensure every customer gets their order on time in full. On the job training will be provided for this role. Work with Control Tower team on both shifts to manage and improve Control Tower processes
Ensure compliance to Control Tower SOPs
Support any projects that require changes in Control Tower processes
Create and conduct training required for any new Control Tower functions
Identify and execute process improvements in Control Tower processes
Work with ERP to resolve any concerns related to the Control Tower
Be the operations representative for system change management
Weekly downtime coordination
Oversee all Control Tower training
Support running the Control Tower during critical times of the year
Identify opportunities for improvement in the plant operations and execute related projects
Design solutions for business needs related to capacity, productivity, quality, and service
Collect and analyze data to quantify and validate process improvements
Manage projects from start to finish, including cost justification, project planning, execution, training, and go-live support
Work with plant operations, maintenance, engineering, and ERP teams, and with external vendors as needed, for project execution
Provide plant operations support as needed
Support plant and transport project improvement initiatives
Lead and drive the change process
Utilize data analytics and modeling techniques to identify opportunities for process optimization and cost reduction within the function
Flexible schedule and availability during critical times and peaks of the year including project roll out periods
Qualification
Required
Bachelor's degree in industrial engineering or related field (master's preferred)
2+ years of experience in operations, logistics, warehousing, or manufacturing
2+ years of data analysis experience, including SQL proficiency
Strong ability to collaborate across functions and lead individuals outside of direct reporting lines
Skilled at juggling multiple projects across different channels simultaneously
Excellent communication skills—able to adapt for executives, managers, and frontline employees alike
Comfortable in a fast-paced, dynamic environment with tight deadlines
Preferred
Experience in a unionized setting and with automated systems is a plus
Hands-on knowledge of WMS and SAP preferred
Benefits
Enjoy generous Paid Time Off, Safe & Sick Leave, and Paid Holidays so you can rest, reset, and spend time on what matters most.
Comprehensive Health Coverage: We’ve got you covered with medical, vision, dental, and voluntary disability benefits designed to support you and your family’s well-being.
Build your future with our 401(k) plan + employer match and gain peace of mind with life insurance benefits.
Our modern Bronx campus features a state-of-the-art facility, a full gym, an inviting cafeteria, and an employee market.
We also provide free parking and a shuttle service from nearby MTA stations for an easy commute.
Your career growth matters to us. We offer leadership development programs, plus exclusive tuition discounts through our partnerships with local colleges.
Get a 20% employee discount on FreshDirect online orders and our wine store.
Shop amazing deals at our on-site employee market and join fun engagement events and vendor spotlights where you can sample the very best of what we offer.
Company
FreshDirect
FreshDirect delivers fresh food to residences and offices.
1001-5000 employees
H1B Sponsorship
FreshDirect has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (2)
2022 (26)
2021 (36)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$280MKey Investors
J.P. Morgan Asset ManagementAIG Investments
2023-11-08Acquired
2016-09-26Private Equity· $189M
2014-04-02Series Unknown· $10M
Leadership Team
Dickson Aladesanmi
Chief Financial Officer
Amit Thummala
Chief Product & Technology Officer
Recent News
2025-10-24
The Real Deal
2025-10-15
Company data provided by crunchbase