Leidos · 4 hours ago
Customer Service Representative
Indianapolis, IN
Full-time
Onsite
Entry Level
$17/hr - $17/hr
2+ years expLeidos is seeking full-time Customer Service Representatives at their FHA Resource Centers in Indianapolis, IN. The role involves assisting renters, homebuyers, and homeowners with housing requests while providing excellent customer service and gaining knowledge of HUD rental assistance programs and FHA mortgage programs.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance Required
Responsibilities
Reply to calls and emails from the public on housing and FHA mortgages
Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
Deliver excellent customer service in a high-volume call center, including responding to customer complaints
Document customer email and phone communications within an internal database
Qualification
Required
High School diploma or General Educational Development (GED) certificate
Minimum of 2 years of contact center experience or telephone customer service experience
Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Experience with MS Office (Outlook, Word, Teams)
Strong written and verbal communication skills including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Preferred
Call Center (Omnichannel) background
Experience in rental property management or mortgage servicing, including handling complaints
Benefits
Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
Immediate and ongoing training to support your success.
Discounted Leidos stock purchase and other Employee Discounts.
Company-wide career mobility.
Company-sponsored Public Trust eligibility upon hire.
Voluntary overtime may be available based on business needs.
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
11 paid holidays per year.
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Theodore Tanner
Chief Technology Officer
Recent News
MarketScreener
2025-12-16
2025-12-16
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