Peterson Cat · 9 hours ago
Service Operations Specialist
Hillsboro, OR
Full-time
Hybrid
Mid Level
3+ years expPeterson Cat is a family-owned business that has been shaping communities for over 85 years. They are seeking a Service Operations Specialist to assist with administrative tasks related to service operations, contract management, and training within the Peterson Power Division.
Machinery ManufacturingManufacturingRentalWholesale
Responsibilities
Assist Power CVA Specialist with leading administrative personnel on day-to-day activities related to CVA’s, Equipment Management Tool (EMT), and Pull Though work
Send contract renewal notifications to Product Support Sales Representatives (PSSRs) and Inside Sales Representatives (ISRs)
Maintain and administer EMT for all of Peterson Power Systems
Push out service appointments to Service operations personnel
Ensure consistency of the CVA process for the Peterson Power Division
Assist with new CVA process development
Work with Sales department to ensure CVA contract data is correct, up-to-date, and information includes new contracts and renewals
Provide on-the-job training and technical support for CVA-related procedures and processes to Peterson Power administrative personnel, Service Supervisors/Managers, and Technicians
Oversee CVA financial and metrics reporting for the Peterson Power Division
Assist with managing CAT Inspect program for Peterson Power, including developing new processes, implementation, training, and standardization
Assist with managing CAT Interact program for Peterson Power, including training, usage reporting, and development of new processes and procedures
Push sales leads generated from Cat Inspect to PSSR/ISRs and provide reporting on sales pull through via Cat Inspect
Establish and recommend ways to improve work procedures and processes that support the company and departmental standards, procedures and strategic directives
Collaborate with dispatchers/schedulers to track and drive the completion of incomplete work orders (WIP)
Utilize electronic service operations reporting tools to ensure all service metrics are maintained and updated
Provide support and assistance for all Peterson Power Service department administrative activities, as directed
Assist Power Service Operations Manager with clerical and administrative tasks as needed, including but not limited to report creation, process creation/documentation, process management, creation of training materials, and conducting training activities
Attend internal and external Product Support meetings, as required
Travel monthly to Peterson Power locations throughout California & Oregon to attend meetings, provide training, and audit for and ensure consistency between departments
Maintain punctual, regular, and predictable attendance
Work collaboratively in a team environment with a spirit of cooperation
Display excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure
Qualification
Required
Must display self-starter characteristics and forward-thinking ability
Must display ability to identify areas for improvement, create and enhance processes, and drive efficiencies throughout a department
Associate degree from a fully accredited college in Business Administration or other closely related field, and a minimum of three (3) years of experience of directly related experience, preferably in a heavy industrial environment; or an equivalent combination of education and work experience
Maintain a valid driver's license and satisfactory driving record
Strong verbal and written communication skills to clearly convey procedures, technical information, and expectations to employees at all levels
Ability to work with financial, operational, and performance data involving basic algebra, percentages, ratios, and trend analysis
Proficient in using enterprise systems, databases, and reporting tools related to service operations and contract management
Ability to apply logical thinking to analyze processes, identify gaps, and implement improvements
Benefits
Competitive wages
Generous benefits
Promotional opportunities
Company
Peterson Cat
Peterson Cat is a power tool and machinery manufacturing company.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase