REDLattice, Inc. · 18 hours ago
Account Manager
Chantilly, VA
Full-time
Onsite
Mid Level
3+ years expREDLattice, Inc. is a global leader in delivering cutting-edge technical cybersecurity products and services. They are seeking a skilled Account Manager to maintain and grow their European customer pipeline, supporting world-class intelligence products and addressing complex technological challenges while managing customer relationships and communication.
ArchitectureSoftware
Responsibilities
Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts
Representing customer accounts and needs internally to company teams and resources
Own shared responsibility for customer churn
Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
Own responsibly for invoice payments, renewals, contractual changes
Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
Identify and facilitate up-selling opportunities and communicate them to the relevant business line owner
Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Tracking analysis of customer activity
Early hours for real time communications with EU customers
Willingness to travel up to 50% primarily within EU
Qualification
Required
Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts
Representing customer accounts and needs internally to company teams and resources
Own shared responsibility for customer churn
Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
Own responsibly for invoice payments, renewals, contractual changes
Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
Identify and facilitate up-selling opportunities and communicate them to the relevant business line owner
Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Tracking analysis of customer activity
Early hours for real time communications with EU customers
Willingness to travel up to 50% primarily within EU
Preferred
3+ years of previous proven experience as an Account manager, Client Executive or Customer Success Manager
Knowledge and experience working in the Cyber industry
Ability to work in a multicultural environment
English proficiency and additional language skills preferred
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
Strong interpersonal skills
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
PMP or project management certification is recommended
Benefits
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and innovative work culture.
Competitive Compensation And Comprehensive Benefits.
Opportunities for career growth and leadership development.
Company
REDLattice, Inc.
At REDLattice, we're redefining the rules of the cyber game.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-26Acquired
Leadership Team
John Ayers
Founder/Board Member
Recent News
2024-12-28
2023-01-27
Company data provided by crunchbase