CHA Hollywood Presbyterian Medical Center · 1 month ago
Senior Business Analyst - Epic Cadence Patient Access - Remote
United States
Full-time
Remote
Senior Level
$46.58/hr - $74.53/hr
5+ years expCHA Hollywood Presbyterian Medical Center is a transformative healthcare organization focused on improving patient outcomes. The Senior Business Analyst will lead the development and implementation of process improvements and technology solutions across enterprise patient access, improving workflows and training programs.
Health CareHospitalMedical
Responsibilities
The Senior Business Analyst is responsible for leading the strategic development and implementation of process improvement and technology solutions across enterprise patient access
This role has responsibility for improving patient access related workflows, establishing standard work, optimizing technology solutions, and developing effective training programs
Perform and manage complex data analysis to determine process improvement opportunities, evaluate alternatives and prioritize redesign efforts that address the strategic needs of the organization
Serves as a Liaison between access operations and other internal departments
Oversight on all Patient Access initiatives within QBO (QUALITY AND BUSINESS OPTIMIZATION)
Serves as functional and technical consultant on new products, system enhancements and upgrades
Maintain repository of organizational and tactical objectives; develop process documentation, department/unit metrics and key performance indicators
Critically evaluate information gathered from multiple sources; reconcile conflicts; decompose high-level information into details; abstract up from low-level information to a general understanding; and distinguish user requests from underlying true needs
Maintain in-depth understanding of stakeholder’s business and program needs, which will allow for proactively offering business process improvements and solutions to improve efficiency
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis
Be the liaison between the business units, technology teams and support teams
Assists management in identifying opportunities to improve business operations and the overall patient experience
Documents current state, recommendations for future state, implementation planning and timeline, and expected benefit
Presents recommendations and full business case to leadership
Oversee and coordinate improvement initiatives across all aspects of patient access including point-of-service scheduling/registration, financial clearance, call center operations, patient referral services, and nurse triage
Drives best practices through influence of leadership team and staff while meeting and exceeding performance targets
Respond to ad-hoc requests and develops effective solutions in a time manner
Coach staff and managers to improve workflow and operational performance
Act as project manager for all aspects of individual projects (e.g., solution analysis, user experience design, information architecture and content strategy, front and back-end development, technical implementation, testing and quality assurance), serving as primary point-of-contact to stakeholders for related work
Act as liaison with stakeholders and project team members regarding changes to scope and delivery dates, providing regular reports and project dashboards to leadership
Establish relationships with stakeholders to determine project requirements, and create proposals that reconcile stakeholder requirements with service scope and ensure proper setting of expectations (e.g., project goals, scope, participant responsibilities, delivery dates, and governance)
Develop detailed project work plans, timelines and budget (if applicable). Maintain project assignments, monitor workloads, and resources to meet project requirements
Frequently reassess project scope to ensure projects are carried out according to established plan and budget
Strong influence skills to align with stakeholders’ practices (project management, risk management, etc.), strategies (metrics, goals, outcomes, strategic priorities), and utilizing tactics (negotiation skills, triple constraint, business relationship management principles)
Takes the lead in maintaining and improving process automation through system enhancements
Recommends technology solutions through research and analysis of data and business processes
Present analysis and interpretation for operational and business review and planning
Stay current with industry trends and IT solutions
Analyze, review, forecast, and trend big and complex data sets
Performs ad hoc analyses, including prospective modeling and retrospective trending
Able to develop data plans, data request, data acquisition, data cleansing, and perform analytics
Acquiring data from primary or secondary data sources
Work with departmental leaders to outline the specific data needs for each functional unit
Assists management in preparing reports, charts and presentations
Prepares special documents, reports and related materials for staff and executive management meetings as required
Handle special projects
Participate in annual budget process as it relates to improvement goals and initiatives
Actively participate in design, development and testing of project lifecycles
Provide technical direction and best practices to be followed by the team
Mentor, train, and act as SME where needed
Lead the technical analysis, design, development, testing, implementation and post-implementation support
Participate in or lead projects to upgrade or enhance Patient Access systems
Build sustainable relationships and trust with key stakeholders through open and interactive collaboration
Superior communication skills, i.e. confirm all commitments made in written form following an interaction and delivery of commitments in a timely manner
Approach each engagement with an above and beyond mindset
Performs other related duties as assigned or requested
Qualification
Required
Bachelor's Degree Experience may substitute for minimum education requirements
5+ years of business analysis or Healthcare Management experience
5+ years of project management/improvement or consulting experience
Project lead responsibilities for at least two (2) large multi-user system implementations
Preferred
Six Sigma Lean
PMP (Project Management Professional) from PMI
Company
CHA Hollywood Presbyterian Medical Center
CHA Hollywood Presbyterian Medical Center is a full-service, acute care hospital. It serves multicultural communities with quality medical.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Yoo
Chief Executive Officer
Robert Allen
President and CEO
Recent News
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