Naked Wardrobe · 3 hours ago
Seasonal Customer Service Representative
Los Angeles, CA
Full-time
Onsite
New Grad, Entry LevelNaked Wardrobe is seeking a Customer Service Representative to join their team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with the company.
B2CFashionSales
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualification
Required
High school diploma/GED
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Preferred
Previous experience as a Customer Service Representative or in a similar role
Benefits
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Company
Naked Wardrobe
Naked Wardrobe is for real. Shop bodysuits, tops, dusters, dresses & swim!
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kendra Gratteri
Chief Operating Officer
Recent News
2024-04-09
Business Journals
2023-05-06
Company data provided by crunchbase