WD WIAN Test Company Page · 1 day ago
Director, Sales Operations
Boston, MA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expWD WIAN Test Company is a dynamic organization focused on operational success and customer satisfaction. They are seeking a Director of Sales Operations to develop strategies for revenue growth, manage forecasting processes, and enhance operational efficiency across sales and customer success teams.
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Responsibilities
Implement comprehensive pipeline and forecast reporting, processes and tools across all business lines
Assist sales leadership to accurately forecast business. Manage forecast calls and associated requirements
Establish stage benchmarks and expectations and assist CRO in managing sales organization against those to ensure pipeline is accurate and always moving towards close
Establish and enforce cross-vertical pipeline management expectations; responsible for the ongoing communication with sales leaders for clean and accurate pipeline data
Provide business critical sales and revenue insights using analytics, ensure cross functional alignment of sales and company goals and execution
Deliver accurate and relevant dashboard reporting: Create, improve and maintain key dashboards for executive management team. This may include weekly, monthly and quarterly reports, among others
Maintain close coordination with Sr. Director of Operations for Customer Success on renewals and key upsell opportunities
Spearhead cross-vertical and cross-functional sales and customer success operations team coordination, including lead generation team, Salesforce admin and individual vertical sales operations to ensure comprehensive planning and coordination
Evaluate effectiveness of sales tools across the organization (and in the industry) and make recommendations to senior leadership on investments needed
Develop strategies to optimize Salesforce and other enterprise sales tools across all business units
Refine knowledge management strategies and toolsets that continuously increase sales effectiveness and product knowledge across all sales teams, including sales decks, contracts, pricing, among others
Provide key insights into ongoing professional development needs across the sales organization
Help to facilitate and resolve day-to-day sales operations challenges related to Salesforce
Ensure processes for transitions between sales to account management across verticals and “to the field” are optimized, documented and clearly communicated
Work with sales leadership as well as cross functional leaders (HR, Finance, Marketing, etc.) on the annual business planning process
Collaborate with CRO and vertical Presidents to refine KPIs and interpret results into actionable recommendations
Work closely with CRO to manage sales incentives including commissions and bonuses. Ensure Salesforce data related to deal teams is accurate for Finance team
“Quarterback” the planning, execution and actionable follow-up of major sales initiatives, including “surge trips.”
Qualification
Required
Minimum 5-7 years of related experience
Bachelors Degree; MBA a plus
Proven track record in sales operations and many success stories of improving the efficiency and effectiveness of business processes essential to Salesforce productivity
Solid understanding of SasS industry metrics and benchmarks; familiarity with Predictable Revenue, The Sales Acceleration Formula & Challenger Sale
Demonstrate outstanding interpersonal, verbal, and written communication skills
The ability to influence and foster collaborative relationships with cross functional departments - sales, marketing, product engineering, legal and finance
Able to work with all levels of individuals all the way up to C-Level
A demonstrated ability to translate data and metrics into predictable business insights
Experience in broad array of key focus areas of sales operations: forecasting, reporting and analytics, operational planning and sales tools planning, designing and executing compensation plans
Experience in Salesforce, the Salesforce ecosystem and other sales related software tools is important
Exceptional project management skills
Detail oriented
High level of reliability and follow-through skills; immediate responsiveness to all internal inquiries, ability to multitask under tight deadlines
Company
WD WIAN Test Company Page
0-1 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase