Artmac · 10 hours ago
Oracle Service Cloud (Fusion) CRM Technical Lead
San Jose, CA
Contract
Onsite
Senior Level, Lead/Staff
9+ years expArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers. They are seeking an Oracle Service Cloud (Fusion) CRM Technical Lead to lead the design, implementation, and enhancement of Oracle Service Cloud solutions to improve customer experience and operational efficiency.
Digital MarketingInformation TechnologyWeb DesignWeb Development
Responsibilities
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Experience managing projects in cross-functional enterprise environments
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Oracle certifications (e.g., Oracle B2B Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
Lead the design, implementation, and enhancement of Oracle Service Cloud (Fusion) solutions to improve customer experience and operational efficiency
Act as a subject matter expert in CRM, customer service operations, and contact center best practices
Develop detailed functional and technical documentation, including workflows, system configurations, integration designs, and business requirements
Manage cross-functional projects in enterprise environments, ensuring alignment with business goals, timelines, and budgets
Guide CRM analytics, reporting, and customer experience measurement using tools like Oracle BI or Genesys reporting
Qualification
Required
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Experience managing projects in cross-functional enterprise environments
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Oracle certifications (e.g., Oracle B2B Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
Lead the design, implementation, and enhancement of Oracle Service Cloud (Fusion) solutions to improve customer experience and operational efficiency
Act as a subject matter expert in CRM, customer service operations, and contact center best practices
Develop detailed functional and technical documentation, including workflows, system configurations, integration designs, and business requirements
Manage cross-functional projects in enterprise environments, ensuring alignment with business goals, timelines, and budgets
Guide CRM analytics, reporting, and customer experience measurement using tools like Oracle BI or Genesys reporting
Bachelor's degree or equivalent combination of education and experience
Company
Artmac
Artmac provides Digital, consulting and Management IT services to clients globally - As your trusted partner, let’s reimagine how your business gets done.
11-50 employees
H1B Sponsorship
Artmac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase