LTVplus · 8 hours ago
Customer Service Agent for an Events Company
United States
Full-time
Remote
Entry Level
2+ years expLTVplus is a global remote team focused on delivering exceptional customer experiences for brands worldwide. They are seeking a Customer Service Agent to assist customers with inquiries related to event details and purchased items, providing timely and accurate responses via email and chat.
ContentCustomer ServiceInternet
Responsibilities
The customer service agent is responsible for helping customers with questions or concerns regarding event details and purchased items (tickets, VIP packages, and merchandise). They provide professional, timely, and accurate responses to customers via email
Support requires agents to communicate with customers via email and chat regarding
Refunds
Change of time and date
Late entry
Requests to send copy of ticket
VIP tickets
Disputes
Tracking- Social Media comments, e-mails, tickets
Qualification
Required
At least 2 Years of Experience
Software/platforms required: FreshDesk, AgoraPulse, Google Sheets
Ability to quickly and efficiently answer customer queries with confidence and as accurately as possible
Superb Written Communication Skills
Competent and have good comprehension skills
Strong Attention to detail
Can work with minimal supervision
Preferred
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection
A quiet, cozy workspace to handle calls and chats like a pro
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase