Microsoft · 9 hours ago
Digital Account Management
Las Vegas, NV
Full-time
Hybrid
Senior Level
$62.16/hr - $105.96/hr
6+ years expMicrosoft is a leading technology company empowering every person and organization on the planet to achieve more. They are seeking a Digital Account Management leader to build and mentor a high-functioning sales team, driving digital transformations for corporate accounts and ensuring customer satisfaction through strategic engagement and relationship management.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Respected leader with the ability to attract, retain, and develop the top resources in the field. Inspire and foster a culture of customer-centricity and consumption, adoption and use through collaboration with peers and extended teams
Managers deliver success through empowerment and accountability by modeling, coaching, and caring
Model - Live our culture; Embody our values; Practice our leadership principles
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn
Care - Attract and retain talented people; Know each individual’s capabilities and aspirations; Invest in the growth of others
Actively maintains and leverages a comprehensive understanding of their customers' business needs, strategies, and priorities within the portfolio and coach teams to anticipate their customers' needs and to educate customers on positioning Microsoft products and services to increase customer budget
Ensures high standards across teams for customer relationships. Serves as escalation point for customer issues. Shares top practices across teams. Acts as executive sponsor for accounts. Is trusted advisor for customers and partners. Helps customers to digitally transform. Coach teams to identify contacts in new accounts, building customer engagement and digitally transform their businesses
Advocates for customers (voice of the customer) within the organization/Microsoft. Ensure customer insights are gathered and feedback loop to stakeholder groups is followed
Ensures that team conducts due diligence to understand customers' priorities and strategies, and plans programs appropriately. Coordinates with colleagues across teams to support programs and processes. Ensure teams use digital tools and technology to conduct research and engage customers
Builds partner relationships to drive scale and revenue. Coaches and influences partners to consider different solution needs
Engages with C-Suite executives. Coaches teams on how to leverage broader Microsoft organization to better understand customers. Drives active listening and a challenger mindset with teams
Understands market conditions (e.g., within a country, within a vertical, laws, political environment) to inform customer engagements. Manages relationships inclusive of customers, partners, and internal and external stakeholders. Coaches sellers on opportunity reviews to understand stakeholder management impact (e.g., influence, budget)
Sets standards for customer satisfaction metrics (e.g., timeliness and quality of contact). Incorporates feedback from internal teams and from customers into future engagements. Identifies key trends causing customer dissatisfaction and works systematic efforts to resolve (e.g., process improvements). Sets culture of customer obsession to ensure teams liaise with Customer Experience (CX) to generate outcomes. Takes ownership for issues and reaches out to customers to reinforce engagement
Celebrates success with teams. Shares learnings and simplification ideas from customer issues with broader team to mitigate existing issues. Engages with internal teams to resolve customer issues and drive accountability. Empowers teams to define strategies, objectives, and a rhythm of business for territory and account planning across the customer set, clearly articulating standards and priorities
Actively maintains close relationships with key partners towards common objectives and priorities to anticipate customers’ needs. Leads and coaches team to engage with partners to be able to scale our platform solution to our Corporate customers
Defines expectations and goals to guide the development strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities
Leads teams in prioritizing and managing renewal process, including creatively addresses renewal options with internal partners and customers to maximize business outcomes and likelihood of renewal
Understands risks and opportunities for growth. Represents full business picture to management. Drives team to deliver on growth targets and on-time renewals
Leads rhythm of the business with licensing solution provider partners to drive accountability. Verify the T- process is followed and address identified process gaps
Coaches managers and teams to ensure that activities are in place to drive consumption leading up to the renewal process
Drives customers to cloud solutions
Coordinates resources across teams to execute territory plans. Leads teams on territory management top practices and techniques. Validates plans, drives accountability, and coaches teams to achieve or exceed plans. Drives strategic partner participation. Holds partners accountable to contribute to territory plan. Coaches on how to plan for both scale and depth, as appropriate (i.e., account approach for top accounts; territory approach for remaining accounts). Ensures future-focused orientation for pipeline coverage
Seeks new scenarios where orchestration and collaboration would be needed; triaging gaps. Understands where new relationships may be needed, either internal or external to Microsoft. Ensures clarity of roles and responsibilities and held accountable accordingly. Drives clarity on co-selling with partners with whom the team works. Ensures voice of team is heard so right partners are available. Coaches managers and teams on available resources within the organization and how to leverage them
Helps teams think more strategically about opportunities. Ensures team has had AI and cloud conversations and aligns deal execution accordingly. Conducts win-loss reviews with team to identify opportunities for future improvement. For complex deals, engages resources appropriately and proactively. Demonstrates heightened deal making and licensing capabilities. Conducts reviews to remove blockers and assist teams in leveraging resources. Ensures teams are abiding by compliance requirements
Defines expectations and goals to guide the development strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities
Drives engagements with key internal partners, business, and technical decision makers to develop long-range, comprehensive, tailored business strategies that meet Microsoft's and customers' needs
Positions oneself as a thought leader and trusted advisor to executive-level business decision makers across their business areas
Directs and facilitates the development and delivery of compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for clients that accelerate the closing of deals, facilitates connections between customers and broader Microsoft solutions, and consistently drives business outcomes
Directs and executes talent acquisition, recruiting, succession planning, and change management. Provides guidance to team on how to have hard conversations, navigate employment law, support diversity and inclusion initiatives, and how to motivate/coach someone's behavioral changes
Qualification
Required
Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 6+ years sales and negotiation experience or related work experience OR 8+ years sales and negotiation experience OR equivalent experience
2+ years people management experience
Preferred
Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 12+ years sales and negotiation experience or related work experience OR 14+ years software industry sales and negotiation experience OR equivalent experience
3+ years people management and/or informal/indirect team leadership experience
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase