LTVplus · 5 hours ago
Customer Service Agent for an eCommerce Company
United States
Full-time
Remote
New Grad, Entry LevelLTVplus is a global remote team focused on delivering exceptional customer experiences for brands worldwide. They are seeking a Customer Experience Associate to provide professional support to truck owners, contractors, and fleet managers, handling inquiries and managing subscription updates.
ContentCustomer ServiceInternet
Responsibilities
Manage inbound tickets across email, chat, and social channels
Handle order status inquiries, product questions, shipping delays, and replacements
Apply macros appropriately and recommend new ones as new products or issues emerge
Escalate product alerts, recurring issues, or process gaps to the Doc’s Diesel team
Support backlog reduction, particularly after weekends and peak periods
Communicate effectively with the Doc’s Diesel team via Slack
Qualification
Required
Proven experience supporting e-commerce brands in a ticket-based environment
Familiarity with RichPanel or similar help desk platforms
Strong working knowledge of Shopify, including order lookups, tracking, refunds, and replacements
Experience handling high-volume customer inquiries, especially order status and shipping-related tickets
Comfortable creating, maintaining, and optimizing macros for repetitive issues
Customer Support Capabilities
Excellent written English with clear, concise, and customer-friendly tone
Strong pattern recognition, able to identify recurring issues and flag trends to the client
Confident working independently once ramped, with good judgment on when to escalate
Detail-oriented and process-driven, able to follow SOPs while adapting to real-time scenarios
Manage inbound tickets across email, chat, and social channels
Handle order status inquiries, product questions, shipping delays, and replacements
Apply macros appropriately and recommend new ones as new products or issues emerge
Escalate product alerts, recurring issues, or process gaps to the Doc's Diesel team
Support backlog reduction, particularly after weekends and peak periods
Communicate effectively with the Doc's Diesel team via Slack
A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection
Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom)
A quiet, cozy workspace to handle calls and chats like a pro
Preferred
Familiarity with RichPanel
Vehicle maintenance or diesel maintenance knowledge (not required)
Company
LTVplus
LTVPlus is an Internet company that specialises in build and manage your own dedicated teams of live chat agents.
Founded in 2017
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Henzel
Co-Founder
Recent News
Company data provided by crunchbase