Philips · 4 hours ago
Sr Manager, Technical Standards & Operations
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $210K/yr
5+ years expPhilips is a health technology company dedicated to improving access to quality healthcare. The Senior Manager, Technical Standards and Operations will define and implement technical standards across the commercial lifecycle, ensuring adherence and driving continuous improvement in processes.
B2BConsumer ElectronicsElectronicsLightingWellness
No H1B
Responsibilities
Translates enterprise strategy into day-to-day execution by establishing clear technical processes, enforcing consistency, and reducing variability across teams
Define and document internal standards for technical resources and processes across sales support, implementation, and customer success
Maintain process documentation, role definitions, and engagement models to ensure clarity and consistency
Ensure standards align with enterprise goals and evolving business needs
Establish mechanisms to measure adherence to internal technical standards, including KPIs, dashboards, and periodic reviews
Identify gaps in compliance and partner with functional leaders to drive corrective actions
Escalate systemic issues and risks to the leadership and a proposed solution
Support standardized handoffs and workflows between sales, delivery, and customer success
Help reduce rework, delays, and confusion caused by inconsistent technical practices
Improve visibility into technical resource utilization and readiness through standardized processes
Support rollout and adoption of standards through training materials, playbooks, and communications
Collect feedback from field teams and customers to continuously improve technical processes
Partner with Sales Leadership, Standards, Commercial Operations, Delivery, and other Enablement teams to ensure tools support standardized execution
Qualification
Required
5+ years of experience in technical operations, service delivery, customer success, or commercial operations, preferably in healthcare technology or regulated B2B environments
Hands-on experience defining, implementing, or enforcing operational or technical standards
Strong understanding of sales engineering, implementation, and customer success workflows
Analytical mindset with the ability to track performance, identify gaps, and recommend improvements
Ability to influence across teams without formal authority
Bachelor's degree, required, or Master's Degree in Business Administration, Project Management, Sales, Marketing or equivalent field
Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position
Clear, concise communicator who can translate strategy into execution
Ability to travel up to 25% of the time
Benefits
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Company
Philips
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.23BKey Investors
EXOR N.V.Bill & Melinda Gates FoundationInnovative Health Initiative
2025-03-19Post Ipo Equity
2024-05-23Post Ipo Debt· $756.82M
2023-11-07Grant· $44.6M
Leadership Team
Neil Mesher
CEO and SVP, UK and Ireland
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase