First American Financial Group, Inc. · 7 hours ago
Title Coordinator - Pennsylvania (Remote)
United States
Full-time
Remote
Mid Level
3+ years expFirst American Financial Corporation is a leading provider of title and escrow production support. The Title Coordinator is responsible for coordinating the resolution and completion of the title process, managing vendor relationships, and ensuring the accuracy of mortgage loan files.
Customer ServiceFinancial ServicesLending
Responsibilities
Research incoming order requests and provide accurate and detailed ordering instructions
Responds to internal customer and vendor requests primarily through email
Update file status within company and/or client system(s)
Develop strong relationships with vendors and internal stakeholders
Proactively communicate file status to appropriate personnel
Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate
Escalate complex title issues to manager as needed
Facilitate on-boarding vendors
Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors
Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance
Act as a liaison between vendor partners and Company in resolving service delivery issues
Manage a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
3+ years of directly related experience including Project Management, Account Management, and Vendor Network Management
Demonstrated success establishing, leading and maintaining effective working relationships
Proficient MS Office skill set
Excellent verbal/written communication skills
Strong attention to detail
Strong problem solving and organizational skills
Always maintain professionalism and a positive service attitude
Working knowledge of company and/or client operating systems
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
Purchasing a new home or refinancing? We have a solution.
2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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