BreakmarkHR · 1 day ago
Head of Customer Service
United States
Full-time
Remote
Director/ExecutiveBreakmarkHR is partnering with Nauta to hire a Head of Customer Experience. This role is central to proving ROI, driving renewals, and ensuring long-term account health while building the foundations of customer success at Nauta.
Human Resources
Hiring Manager
Virginia Campo
Responsibilities
Own the end-to-end customer experience and success strategy for enterprise customers
Define and operationalize how Nauta demonstrates ROI and measurable business impact
Drive retention, renewals, expansion, and long-term engagement
Build, lead, and scale a high-performing CX team
Partner closely with Sales, Operations, and Product to:
Ensure smooth handoffs
Surface customer feedback
Influence roadmap and delivery priorities
Act as the voice of the customer in leadership discussions
Qualification
Required
Strong, senior client-facing leader with an enterprise mindset
Proven ability to translate product capabilities into clear, measurable outcomes
Structured and data-driven, with high empathy and strong communication skills
Experience in complex B2B, platform, or enterprise software businesses
Comfortable operating in fast-growing, ambiguous environments
Fluent in English and Spanish (written and spoken)
Preferred
Industry experience in logistics, supply chain, or international trade is a strong plus
Company
BreakmarkHR
BreakMark is an HR boutique consulting firm for technology companies from pre-IPO to IPO We help companies scale through three specialized services: 1.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase