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Allied Machine & Engineering · 9 hours ago

Customer Service Coordinator

Dover, OH 44622

Full-time

Onsite

New Grad, Entry Level

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading global manufacturer of hole making and finishing cutting tool systems. The Customer Service Coordinator will assist customers by addressing inquiries and resolving complaints, while building and maintaining customer relationships to ensure customer satisfaction.

IndustrialMachinery ManufacturingManufacturing

Responsibilities

Enters/maintains orders per customer requests and documents all changes, including returns, inventory exchanges, and expediting of orders

Provides exceptional customer service, including answering customer inquiries, processing orders, and resolving customer complaints

Maintains accurate records of customer interactions and transactions

Maintains orders, per customer requests and documents all changes. This can include returns, inventory exchanges, and expediting of orders

Coordinates shipments to ensure customer satisfaction

Prepares necessary reports for customer service department

Performs other related duties as assigned

Qualification

Customer service experienceData entry experienceERP systemsCRM systemsHigh school diploma

Required

High school diploma or equivalent

Preferred

Customer service experience preferred

Data entry experience preferred

Experience using ERP and CRM systems preferred

Benefits

Competitive wages and increases

Paid time off that begins to accrue immediately

Paid holidays

Healthcare, dental, and vision insurance

Clean, safe working conditions

Climate controlled (72° year-round)

Bonus incentive program

401k Plan with a generous company match

Apprenticeship program

Tuition assistance program

Opportunities to interact with company leadership

Local discounts at Pulp and other area businesses

Company

Allied Machine & Engineering

Allied Machine & Engineering manufacturers holemaking, and finishing tool systems such as industrial drills, boring tools, and treamers.

Founded in 1941

Dover, Ohio, USA

201-500 employees

https://www.alliedmachine.com/

Funding

Current Stage

Growth Stage

Leadership Team

Dung Nguyen

Chief Executive Officer

Recent News

Research and Markets

Analysis of the $228.3 Billion Machine Tools Market, 2025-2034: Key Trends, Developments and Strategies

2025-09-25

Company data provided by crunchbase