TEKsystems · 8 hours ago
IT Support Specialist
Alpharetta, GA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrTEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Specialist to provide first line technical support to internal associates. The role focuses on troubleshooting, documenting issues, and ensuring a positive customer experience in a fully onsite environment.
Information Technology
Responsibilities
Serve as the first point of contact for IT support and assist with internal associates technical needs
Properly document all work performed during support calls and perform proper escalation procedures, as needed
Operate within defined standards and service level agreements
Maintain timely and concise communication with customers
Perform tasks on special projects and duties
Perform oncall responsibilities as a part of a weekly team rotation (approximately every 6 weeks)
Qualification
Required
Provide the first line of technical support to internal associates
Document, troubleshoot, and research every issue
Focus on customer experience and completing all customer requests to the resolution stage
Serve as the first point of contact for IT support
Assist with internal associates technical needs
Properly document all work performed during support calls
Perform proper escalation procedures as needed
Operate within defined standards and service level agreements
Maintain timely and concise communication with customers
Perform tasks on special projects and duties
Perform oncall responsibilities as a part of a weekly team rotation (approximately every 6 weeks)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase