TEKsystems · 1 day ago
Member Service Representative - Banking/Credit Union Experience Required
Atlanta, GA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19.50/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Member Service Representative to handle tier 1 calls related to banking services. The role involves taking 60-65 calls per day, addressing customer inquiries such as loan payments and debit card orders, and participating in training and coaching sessions.
Information Technology
Responsibilities
Individuals will be taking 60-65 calls per day post training
These are tier 1 calls and could range from basic loan payment questions, ordering a debit card, password reset, etc
Training would be atleast 2 weeks - mix of classroom, nesting, shadows
After that they will be on the floor
KPI's Include: Calls per day, Average Handle Time, Availability, Schedule Adherence, graded on 5 calls per week for Quality Assurance, as well as member surveys
During training there will be a daily meeting, and meetings every 1 or 2 weeks after for formal coaching, depending on performance
Qualification
Required
Banking/Credit Union Experience Required
Ability to take 60-65 calls per day post training
Experience with basic loan payment questions, ordering a debit card, password reset, etc
Completion of at least 2 weeks of training - mix of classroom, nesting, shadows
Ability to work fully onsite
Ability to meet KPI's including Calls per day, Average Handle Time, Availability, Schedule Adherence, Quality Assurance grading, and member surveys
Participation in daily meetings during training and meetings every 1 or 2 weeks after for formal coaching
Entry Level experience
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase