Ingersoll Rand · 6 hours ago
Global Director, IT Field Service Support and Client Engineering
Davidson, NC
Full-time
Hybrid
Director/Executive
10+ years expIngersoll Rand is an equal opportunity employer dedicated to delivering technology-driven excellence in industrial solutions. They are seeking a Global Director for IT Field Service Support and Client Engineering to manage global field support, client engineering functions, and ensure a reliable end-user computing experience across various environments.
Test and Measurement
Hiring Manager
Cameron Fulton
Responsibilities
Own global Field Service and Deskside Support for all end-user environments, including office, manufacturing, engineering, and remote sites
Lead onsite and advanced remote support teams responsible for hardware break/fix, hands‑on troubleshooting, device replacement, peripheral support, and local IT presence
Ensure consistent service delivery, support models, and user experience across regions while accommodating site‑specific needs
Partner closely with the global Service Desk organization to ensure smooth ticket handoff, escalation, and issue resolution
Lead end‑user impactful incident response related to field support and endpoint availability
Own the global Client Engineering function, including device standards, operating system strategy, endpoint configuration, imaging, patching, and automation
Define and govern global endpoint standards across laptops, desktops, rugged devices, tablets, and mobile endpoints
Drive modern endpoint management, zero‑touch provisioning, self‑service enablement, and operational automation
Ensure a consistent and supportable client experience across geographies and business segments
Partner with Infrastructure and Collaboration teams to support workplace technology platforms
Partner with Cybersecurity to ensure secure‑by‑design endpoint configurations, compliance, and policy enforcement
Balance security controls with usability to support industrial, engineering, and corporate environments
Reduce operational risk through standardization, automation, lifecycle discipline, and proactive endpoint monitoring
Own global hardware and field support vendor relationships, including managed service providers and onsite support partners
Oversee endpoint asset management, refresh cycles, warranty strategy, and total cost of ownership optimization
Manage budgets and forecasting for endpoint and field service operations, driving efficiency without degrading user experience
Build, lead, and develop high‑performing global teams with a strong customer focus and operational discipline
Establish and track KPIs related to endpoint reliability, field resolution times, device health, and user satisfaction (in partnership with Service Desk reporting)
Serve as a strategic advisor to business leaders on workplace technology and endpoint strategy
Contribute to enterprise IT strategy, roadmaps, and transformation initiatives
Qualification
Required
10+ years of progressive IT experience with leadership in end‑user computing, field services, or client engineering
Proven experience leading global field service and/or client engineering organizations
Strong understanding of endpoint lifecycle management, desktop engineering, and operational support models
Experience operating in a large, complex, global enterprise—industrial or manufacturing environments strongly preferred
Demonstrated success managing vendors, budgets, and globally distributed teams
Strong executive communication and stakeholder management skills
Preferred
Experience supporting manufacturing plants, engineering teams, or operational technology‑adjacent environments
Endpoint modernization or digital workplace transformation experience
Experience transitioning from traditional deskside support to modern, automated support models
Familiarity with ITIL‑aligned operating models and close Service Desk integration
Company
Ingersoll Rand
Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions.
10001+ employees
H1B Sponsorship
Ingersoll Rand has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$5.88B2024-05-10Post Ipo Debt· $5.88B
1906-10-11IPO
Leadership Team
Vikram Kini
Senior Vice President, Chief Financial Officer
Andrew Schiesl
Senior Vice President and General Counsel
Recent News
GlobeNewswire
2026-01-22
2026-01-13
Company data provided by crunchbase