Heights Wellness Retreat · 11 hours ago
Assistant Retreat Director
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
4+ years expHeights Wellness Retreat is seeking an Assistant Retreat Director who will assist the Retreat Director in ensuring exceptional guest service and a positive team culture. The role involves supervising Retreat operations, managing team member training, and driving membership sales while fostering a loyal guest experience.
Health Care
Responsibilities
Selling memberships and training all staff on selling
Assist with recruitment, hiring, training, developing and retaining employees
Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
Manage team member schedules to ensure proper execution of daily operations
Collaborate with the Spa Manager and Assistant Manager to set individual team member and overall Retreat goals
Create an environment that is positive and passionate about providing awesome guest service
Build guest loyalty by consistently following the proven operating system of Massage Heights
Must Have Membership Sales of 4+ years
Qualification
Required
Minimum 4 year of sales or retail management experience
Self-starter mentality with leadership, organization, communication, and interpersonal skills
Experience in training, coaching, and conflict resolution with employees
Working knowledge of computers and standard software
Basic business math skills
Must Have Membership Sales of 4+ years
Preferred
Hands-on experience with Zenoti or similar spa POS software systems
Understanding of spa environment and massage and skincare services
Experience working in a franchise model
Benefits
Bonus based on performance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
401(k)
Company parties
Dental insurance
Free uniforms
Personal and Career Development
Robust Leadership Training
Beautiful Retreats
Massage Heights Family Fund
Wellness Programs
Employee Discounts
Digital Work Environment
Competitive pay with commission and bonus opportunities
Company
Heights Wellness Retreat
Heights Wellness Retreat (formerly Massage Heights) is a trailblazer in the wellness industry, projected to reach $7 trillion in 2025, and offers an elevated, holistic approach to self-care and recovery.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Russell Hoff
Chief Operating Officer
Austin Alexander
Vice President of Franchise Development
Recent News
The Business Journals
2025-02-04
Company data provided by crunchbase