STERIS · 5 hours ago
Field Service Engineer
Media, PA
Full-time
Onsite
Mid LevelSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. They are recruiting a Field Service Engineer to manage and complete assigned projects, provide technical support, and implement process improvement initiatives within the Service Engineering department.
BiotechnologyHealth CareMedical Device
Responsibilities
Plans optimum workload and journey times to include servicing, warranty calls, and breakdown cover. Assessing priority of customer and company requirements, altering workload as necessary
Perform preventive, corrective maintenance and Qualification Operation Qualification (IQOQ) as required on STERIS and related product lines. This includes testing, disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.)
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
Service customers by providing Product Maintenance Agreement (PMA), service calls, warranty calls, field upgrade programs, etc. Perform installations as required
Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion
Actively promotes the advantages of the Company’s Service Contracts by selling contracts at every opportunity and to achieve the service sales budget set by the Company including collection of payments due from the service invoices which are billed locally to the hospitals
Maintain a working relationship with the Service Manager to advise of activity/changes related to sales opportunities in assigned territory
Maintains effective relationships with the Service Manager, customers, managers, support functions, and the sales organization, ensuring customer expectations are exceeded
Respond to routine customer and sales questions regarding equipment operation and performance. At the Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements
Maintains adequate stocks of required spares, to ensure equipment is repaired and service on the first visits and second visits are kept to a minimum
Provides detailed reports on condition of customers’ machines as and when required. Assesses and reports on reliability of new products and modifications
Maintains and updates customer record system for own use and the benefit of the other departments such as installed bases of our equipment in local hospitals and the serial numbers of the equipment supplied
Identify and implement changes to processes, systems and/or procedures that improve performance and increase department efficiency
Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories and techniques when required
Training the new engineers, assists project engineers with pre-site installation requirements, risk assessments and ensure that subcontractor on site comply with Workplace Safety and Health (WSH) and safety standard, support product complaints, and provides consultative support to Regulatory and Quality Control for product upgrades and service procedures
Qualification
Required
Adequate experience in Service Engineering or associated field with technician Certificate/Engineering Diploma with or Degree or equivalent
General knowledge of washers & decontamination products, principles and methods of sterilization, steam generators, operating theatre lights and tables, industrial controls and central processing systems will be beneficial
Able to make decision to solve complex mechanical/system problems utilizing technical manuals, publications, and engineering support
Computer knowledge of networking of two & three tier configurations
Able to travel to customer sites with flexible scheduling to accommodate customer needs
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
Founded in 1985
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
GlobeNewswire
2026-01-22
2025-11-05
Company data provided by crunchbase