Microsoft · 1 hour ago
Data Center Program Manager
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$81K/yr - $162K/yr
2+ years expMicrosoft is a leading technology company that empowers every person and organization on the planet. The Data Center Program Manager will troubleshoot service incidents, manage projects to meet service delivery objectives, and ensure adherence to safety policies while collaborating across teams to enhance data center operations.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
No H1B
U.S. Citizen Only
Responsibilities
Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget
Follow and comply with all safety and security policies and procedures. Immediately report any safety or security issues or concerns
Troubleshoot service incidents and escalate as appropriate to meet SLA/OLA targets, minimizing disruption to clients, customers, and business operations
Recognize the potential customer impact of events and issues (e.g., customer lockdowns), communicate anticipated effects, and plan accordingly
Proactively review schedules to avoid conflicts. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions
Manage relationships with clients and suppliers to ensure expectations are clarified, understood, documented, and met
Recommend strategies to reduce the risk associated with maintenance activities and collaborate with others to accommodate scheduling needs
In alignment with management priorities, hold yourself accountable for end-to-end service quality, completeness, and the resulting customer experience - including availability, safety, security, and customer service. Support issue escalation to the appropriate owner
Embody our culture and values
Qualification
Required
High School Qualification or equivalent AND 2+ years' experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Data Center Professional)
Experience working in complex and agile environments, with a proven ability to adapt to rapidly changing requirements and priorities
Experience managing IT or network infrastructure projects from planning through execution, including stakeholder escalation and risk mitigation
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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