SheerID · 1 month ago
IT Support and System Administration Specialist
Portland, OR
Full-time
Hybrid
Entry, Mid Level
2+ years expSheerID is seeking a proactive and technically curious individual to play a critical hybrid role within our IT team. The ideal candidate will provide high-quality technical support for employees and execute foundational IT system administration and automation projects.
Developer APIsRetailSaaSSecuritySoftware
Responsibilities
Onboard and off-board employees – ensuring rapid productivity and intact system security
Manage user identity, provisioning, and de-provisioning within our core platforms, including Google Workspace, JumpCloud, and Rippling. Partner with DevOps and Rev Ops to ensure ancillary systems are also successfully provisioned and de-provisioned
Provide hands-on, person-to-person onboarding support on the first day along with useful education/orientation for new employees to the Company’s critical software and systems
Ensure laptop configuration, mobile phones, printers, and office network access are set up for ease of use and quick success
Serve as a first point of contact for U.S. employees seeking technical assistance via our ticketing system, Slack, and email. Perform rapid remote troubleshooting, diagnostics and effective solutions for Mac and PC hardware, operating systems, and core applications. Consistently resolve tickets in a timely manner. Effectively walk customers through the best solution, providing clear, helpful information and professional follow-up
Directly contribute to the continual development and/or upgrading of 'How To' information and technology/tools employee educational content on the Company Intranet, SheerSphere to support employee self-service and up-skilling with SheerID tools and technology
Provide white-glove, desk-side support for local Portland employees as needed
Maintain printer and meeting room AV set-ups as needed to ensure readiness
Develop and maintain scripts (e.g., Python, Bash, PowerShell) to automate repetitive IT tasks and improve efficiency for endpoint management and user lifecycle events
Manage SSO integrations to ensure maximum efficiency and seamless user experience
Manage the enterprise software library and software updates through administration of the Managed Software Center. Manage regular OS updates to ensure security and optimal system performance
Build API integrations between our key platforms (e.g., JumpCloud, the new ticketing system, HRIS) to ensure seamless data flow and process automation
Manage and audit IT inventory, including hardware asset tracking and endpoint encryption key management via JumpCloud
Collaborate with senior IT staff on system improvements and documentation of new procedures
Be a continual learner and thinker, bringing ideas and recommendations for innovation that improve efficiency and end user satisfaction
Qualification
Required
Proven experience (2+ years) in technical support, IT help desk, or comparable customer service role
Hands-on experience supporting and troubleshooting both Mac and PC operating systems in a professional environment
Familiarity with modern IT environments, including Google Workspace administration and remote control technologies
Foundational scripting ability (e.g., basic Python, Bash, or PowerShell knowledge) and a desire to grow automation skills
Excellent communication skills—the ability to translate complex technical issues into clear, understandable language. Diligent about clear documentation that supports ongoing efficiency
Customer-service oriented, cool-tempered, and highly patient when dealing with a variety of stakeholders and technical challenges. Committed to timely response and clear, complete follow-up
Preferred
Direct experience with JumpCloud for identity, single sign-on (SSO), or device management (MDM)
Familiarity with API usage (e.g., RESTful APIs) for connecting and integrating systems and platforms
Experience working in an IT support capacity for a remote or globally distributed company
Basic knowledge of networking concepts such as TCP/IP, DNS, and VPNs
Familiarity with Docker and the administration of cloud platforms (AWS, GCP or Azure) and some experience in automating custom IT tools
Demonstrated curiosity or initial experience with AI/GenAI applications for enhancing IT efficiency, such as using LLMs for improved troubleshooting, documentation, or basic code generation
Company
SheerID
SheerID is an enterprise verification platform that provides instant verification while minimizing friction and mitigating fraud.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$96.08MKey Investors
Brighton Park CapitalCVC Capital PartnersCentana Growth Partners
2021-04-16Private Equity
2019-11-13Series C· $64M
2018-01-23Series B· $18M
Leadership Team
Stephanie Copeland Weber
Chief Executive Officer
David Shear
President & Co-Founder
Recent News
2025-11-06
2025-10-09
Company data provided by crunchbase