G2 Secure Staff · 6 hours ago
Passenger Service Agent (Customer Service Agent Only) at MCI Airport
Kansas City, MO
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expG2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations at Kansas City International Airport. The Passenger Service Agent is responsible for meeting and greeting customers, assisting passengers, and monitoring ticket counter activities and the boarding process.
Air TransportationFreight ServiceProfessional ServicesSecurity
Responsibilities
Greet passengers, clients, and airline personnel in a courteous and professional manner
Reads and understands letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International and domestic destinations) from reference documents
Provide general information to passengers, give directions and flight information
Actively participate in the Safety Management System (SMS)
Utilize appropriate communications channels and maintain records, reports, and files as required
Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks
Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc
Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
Miscellaneous duties as assigned
Qualification
Required
Must be 18 years or older
One (1) year Customer Service experience
Must submit to and pass a drug screen and background check
Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history
Must be able to complete all paid training in Seattle, WA for 1 week
Must have a reliable mode of communication and transportation
All applicants must consent to and pass a drug test as part of a conditional job offer
Ability to communicate effectively in the English language
Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
Must also possess and utilize effective listening skills
High school or equivalent (Required)
Customer service: 1 year (Required)
Ability to Commute: Kansas City, MO 64153 (Required)
Ability to Relocate: Kansas City, MO 64153: Relocate before starting work (Required)
Benefits
Preventive Healthcare Options
PTO Paid Time Off Benefits
Company Matched 401k Options
Employee Discount Program
Employee Assistance Program
Company
G2 Secure Staff
G2 Secure Staff provides ground handling, passenger assistance, terminal, cargo, security, GSE, and maintenance services to airports.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$81.38MKey Investors
U.S. Department of the TreasuryTenex Capital Management
2025-04-14Acquired
2020-06-09Grant· $81.38M
2020-01-01Private Equity
Leadership Team
Roger Zebroski
CFO
Mark E. DuPont
Chief Operating Officer
Recent News
2025-11-12
2025-11-11
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