CliqStudios · 10 hours ago
Project Coordinator (Inside Sales)
Duluth, GA
Full-time
Onsite
Entry, Mid LevelCliqStudios is a trusted choice among homeowners and contractors, known for their semi-custom and ready-to-assemble cabinetry solutions. The Project Coordinator will serve as the first point of contact for incoming calls and chats, responsible for engaging potential clients and setting appointments to convert leads into qualified design opportunities.
E-CommerceFashionInternet
Responsibilities
Serve as the first line of communication for all inbound client interactions—calls, chats, texts, and emails—for the design team
Identify, engage, and qualify 80+ potential leads daily, with the goal of setting appointments and generating qualified opportunities for the design team. This quota applies to a standard five-day workweek
Respond to all incoming request forms within 30 seconds or less, aiming to qualify and convert these submissions into active sales opportunities
Meet and exceed Key Performance Indicators (KPIs) related to lead engagement, opportunities, call/chat response times, and appointment setting
Conduct proactive outreach to cold/warm leads and re-engage older leads as directed
Maintain accurate and thorough records of all client interactions and life cycle updates in the CRM system
Ensure all assigned tasks and follow-ups are completed by the end of each shift
Collaborate with the sales and design teams to ensure seamless lead handoff and consistent client messaging
Work independently and collaboratively in a fast-paced, remote environment
Qualification
Required
Excellent communication skills in English (written and verbal) are required—must be able to listen attentively, understand client needs, and communicate clearly and professionally
Strong organizational skills with the ability to manage multiple tasks, conversations, and follow-ups simultaneously
Basic knowledge of Microsoft Office tools (Outlook, Word, Excel, PowerPoint)
Able to work independently and collaboratively in a remote, cross-functional team
Self-motivated, reliable, and comfortable meeting daily activity targets
Preferred
Spanish fluency is a plus but not required
Customer service experience is a plus, especially in a fast-paced or client-facing role
Familiarity with the kitchen, cabinet, or home improvement industry is a plus, but not required
Experience with FreshSales CRM or similar platforms is a plus but not required
Prior exposure to sales, outreach, or lead qualification is a plus
Company
CliqStudios
At CliqStudios, we’re proud to be the only online cabinet retailer where homeowners have access to a complete product assortment for their project, including design and installation services.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Great Hill Partners
2016-08-01Private Equity
Company data provided by crunchbase