Mission Health · 5 hours ago
Guest Services Specialist CarePartners
Asheville, NC
Part-time
Onsite
Entry Level
1+ years expMission Health is a healthcare organization committed to delivering respectful, compassionate care. The Guest Services Specialist is responsible for advocating for patients and families, improving customer service, and assisting guests with inquiries and access to services.
AssociationCommunitiesHealth CareHospital
Responsibilities
Performs as a patient and family advocate to improve customer service and promote a culture of Patient and Family Centered Care
Uses effective communication, engagement and critical thinking skills to serve guests by answering inquiries in person or by phone
Monitors and provides assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times
Functions as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner
Qualification
Required
High School Diploma or Equivalent
High School Graduate / GED
Preferred
Associates degree or above
One year of experience working in customer relations or other public contact field
Experience with accessing information through an automated system
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
Mission Health
Mission Health is the state’s sixth-largest health system and the western North Carolina’s only not-for-profit.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-03-22Acquired
Leadership Team
Dr. Tonia Purkey-Hale
Chief Executive Officer/Chief Nursing Officer
Jill Hoggard-Green
COO, Mission Health System and President, Mission Hospital
Recent News
2025-09-06
2022-06-10
Company data provided by crunchbase