NetApp · 10 hours ago
Director, Business Operations and CIO Chief of Staff
Morrisville, NC
Full-time
Hybrid
Director/Executive
$190K/yr - $245K/yr
8+ years expNetApp is a leader in intelligent data infrastructure, delivering unified storage and integrated data services. The Director of Business Operations and CIO Chief of Staff serves as a strategic advisor and operational leader for the CIO organization, ensuring alignment between IT strategy and business objectives while overseeing critical functions such as IT vendor management and financial stewardship.
Cloud ComputingData ManagementData StorageInformation Technology
Responsibilities
Act as a trusted advisor to the CIO, managing priorities, follow-ups, and strategic initiatives
Serve as a liaison between the CIO and internal/external stakeholders to ensure seamless communication and execution
Act as an extension of the CIO in select forums and escalate decisions to unblock progress
Drive IT strategic planning cycles; translate CIO priorities into measurable KPIs/OKRs and operational plans
Manage CIO’s operating rhythm (staff meetings, QBRs, performance reviews, governance forums)
Prepare briefings, executive materials and narratives, and decision memos; ensure the CIO is equipped with data-driven insights
Operationalize the IT strategy, enable its successful implementation and adoption across the organization
Ensure IT programs and projects align with organizational goals and priorities. Drive portfolio decisions based on business value and strategic impact
Establish and enforce standards, frameworks, and processes for program delivery. Monitor compliance and provide executive-level reporting
Manage allocation of financial, human, and technical resources across initiatives. Optimize resource utilization to maximize ROI
Identify and assess risks across programs and portfolios. Develop mitigation strategies and contingency plans
Track KPIs, milestones, and deliverables to ensure successful outcomes. Measure and report on benefits realization to validate business value
Develop and manage IT budgets, forecasts, and financial reporting
Monitor IT spend, identify cost-saving opportunities, and ensure alignment with business priorities
Partner with Finance to manage forecasts and actuals to ensure quarterly annual financial targets are met
Prepare and present financial dashboards and reports for CIO and leadership
Act as a trusted advisor on financial strategy, trends, and equip the CIO with financial insights to make informed strategic decisions
Establish and maintain strategic relationships with IT vendors and service providers
Negotiate contracts, SLAs, and pricing to maximize value and minimize risk
Monitor vendor performance and compliance with contractual obligations
Manage delivery partner governance, including Quarterly Business Reviews (QBRs), performance surveys, and continuous process improvement initiatives to enhance service quality and alignment with business objectives
Implement and maintain SAM processes to ensure compliance with licensing agreements
Optimize software usage and reduce unnecessary costs through proactive license management
Conduct audits and manage renewals to mitigate compliance risks
Assist in vendor audit processes to ensure compliance and mitigate financial, operational, and contractual risks for IT and the organization
Implement and oversee IT software asset utilization across the entire portfolio, ensuring effective Software Asset Management (SAM) through the ServiceNow SAM Pro platform
Establish and monitor OKRs/KPIs for IT operations, ensuring efficiency and continuous improvement
Implement governance frameworks for IT processes, risk management, and compliance
Coordinate cross-functional initiatives to streamline workflows and enhance service delivery
Develop internal/external communications for technology initiatives; promote transparency and recognition
Build a high-performing, inclusive culture across IT, drive org health, engagement, and talent programs
Coordinate executive hiring priorities and succession planning across key IT leadership roles
Develop and execute IT communication strategies to ensure clarity, transparency, and alignment across the organization
Lead employee engagement programs to foster a collaborative and inclusive culture
Manage IT Rewards and Recognition programs to celebrate achievements and reinforce organizational values
Drive IT team development initiatives, including training programs and career progression frameworks
Oversee mentorship programs to build leadership capabilities and strengthen succession planning
Address organizational matter ensuring alignment with HR policies and organizational culture
Qualification
Required
8+ years of experience in IT leadership, technology strategy, management consulting, or enterprise transformation roles
Proven experience in IT operations, business management, or IT leadership roles
Strong understanding of IT financial management, vendor governance, software asset management, financial management, corporate communication, and employee engagement
Exceptional communication, stakeholder management, executive presence, and highly organizational
Demonstrated ability to lead and influence cross-functional global teams, drive engagement, and manage complex projects without the direct reporting structure
Strategic thinker with a results-oriented mindset and ability to influence at all levels
Proficient in the everyday use of AI productivity tools (e.g., Microsoft Copilot, generative AI platforms) to streamline workflows and enhance operational efficiency
Bachelor's degree in related field of IT, Engineering or Business Operations; or equivalent combination of additional experience as stated above
Benefits
Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off (PTO)
Various Leave options
Performance-Based Incentives
Employee stock purchase plan
Restricted stocks (RSU’s)
Company
NetApp
NetApp specializes in data storage, data infrastructure, and data management solutions.
10001+ employees
H1B Sponsorship
NetApp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (166)
2023 (143)
2022 (250)
2021 (193)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$1.25BKey Investors
Sequoia Capital
2025-03-12Post Ipo Debt· $1.25B
1995-11-21IPO
1994-01-01Series Unknown
Leadership Team
George Kurian
Chief Executive Officer
Ben Bromhead
CTO
Recent News
2026-01-20
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
SalesTech Star
2026-01-14
Company data provided by crunchbase