Jobs via Dice · 7 hours ago
IT Project Manager III
Plano, TX
Full-time
Onsite
Mid Level
$50/hr - $56.16/hr
3+ years expApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking an IT Project Manager to manage major incident operations, facilitate problem resolution, and communicate effectively with senior management and support teams.
Computer Software
Responsibilities
Ability to analyze data and make correlations to events and performance
Facilitate the resolution of proactive/reactive problems, as related to incident management, across multiple teams inside and outside of EET APS
Notify, escalate and communicate to senior management the existence and status of outages, as necessary
Partner with the EET APS Problem Management team and ensure the root cause, preventative measures, and lessons learned are all captured in the Problem Management system of record
Strong knowledge of Major Incident Management Process
Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management. Able to open Incident and Problem Tickets
Stay calm in triage / troubleshooting activities
Facilitate triage activities with multiple support teams across the Bank, including Senior Leadership
Takes ownership of EET production issues and drives to service restoral / remediation
Good Communication Skills
Verbal Skills - Ability to lead meetings
Written Skills - Ability to write clear concise updates to properly communicate to Senior Leadership
Works well with AMRS and regional support partners
Ability to multi-task and prioritize work to complete deliverables on time
Manages risk well across production issues
Qualification
Required
Ability to analyze data and make correlations to events and performance
Facilitate the resolution of proactive/reactive problems, as related to incident management, across multiple teams inside and outside of EET APS
Notify, escalate and communicate to senior management the existence and status of outages, as necessary
Partner with the EET APS Problem Management team and ensure the root cause, preventative measures, and lessons learned are all captured in the Problem Management system of record
Strong knowledge of Major Incident Management Process
Knowledge of ITIL (Information Technology Infrastructure Library) Processes with focus in Major Incident Management and Problem Management. Able to open Incident and Problem Tickets
Stay calm in triage / troubleshooting activities
Facilitate triage activities with multiple support teams across the Bank, including Senior Leadership
Takes ownership of EET production issues and drives to service restoral / remediation
Good Communication Skills
Verbal Skills - Ability to lead meetings
Written Skills - Ability to write clear concise updates to properly communicate to Senior Leadership
Works well with AMRS and regional support partners
Ability to multi-task and prioritize work to complete deliverables on time
Manages risk well across production issues
Cisco Webex - Working with Bridgelines and Breakout Sessions
Mattermost - Documenting key triage activities
NEWs - Identifying and paging the right teams for assistance
Microsoft Products (Excel, Word, PowerPoint)
ITSM (Information Technology Service Management) Remedy
3 to 5 years of technology experience
Experience with ITIL and ITSM
Previous knowledge and work experience across the Bank is helpful
ServiceNow Experience
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Other discounts
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts
Other perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants
Certified Career Coach
Company
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Funding
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