Cornerstone Research · 8 hours ago
Desktop Support Specialist
San Francisco Bay Area
Full-time
Onsite
Mid Level
$66K/yr - $84K/yr
3+ years expCornerstone Research is a leading provider of economic and financial analysis in commercial litigation and regulatory proceedings. The Desktop Support Specialist will provide IT support to end-users, ensuring efficient resolution of technical issues and maintaining communication with users of varying technical expertise.
AccountingConsultingFinancial ServicesLegal
Responsibilities
Provide excellent local support to end-users and firm-wide during a daily mailbox shift
Responsible for tracking problems from the beginning through resolution for all tickets received during mailbox shift and/or assigned directly to you
To promptly, completely, and accurately adopt all documented procedures and workflows presented in desktop support meetings
Provide competent, service-oriented support and resolve problems to end user satisfaction
Perform meeting set-ups, including video conferences with other offices and clients
Coordinate with teammates and administrative teams to resolve issues and provide technical support for meetings
Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
Provide on-call support for weekends in rotation
Configure and deploy IT equipment and devices and manage inventory tracking
Maintain, analyze, and troubleshoot software and computer peripherals
Full disk encryption for laptops and desktops
Archive restores
RSA setups & troubleshooting
Hardware repair
Password resets/account lockout
Provide clear and concise time estimates for assigned tasks
Qualification
Required
3+ years IT experience in a Help Desk capacity required; in a professional services firm preferred
Excellent HW troubleshooting and diagnosis skills
Expertise in supporting Windows 7 in large scale enterprise Windows Active Directory Environment
Proficient knowledge of CLI, VPN and wireless technologies
Proficient knowledge of LAN/WAN networking technologies
Ability to thoroughly follow SOP, checklists, and other instructions
Working knowledge of: Windows 10 and Office 2010/2016
Excellent knowledge of conference room equipment and support
Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience
Preferred
Comp TII A+ certification preferred
MTA-Microsoft Technology Associate-current Windows version preferred
Dell Hardware Certification a plus
Benefits
Annual performance bonus
Flexible options for healthcare
Paid time off
Retirement savings
Company
Cornerstone Research
Cornerstone Research provides economic and financial analysis in all phases of commercial litigation and regulatory proceedings.
501-1000 employees
H1B Sponsorship
Cornerstone Research has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (42)
2023 (38)
2022 (33)
2021 (28)
2020 (50)
Funding
Current Stage
Late StageLeadership Team
Rahul Guha
Chief Executive Officer
Gary C Schmirer
Vice President
Recent News
2025-09-30
Company data provided by crunchbase